(PRWEB UK) 10 January 2014
The new announcement comes on the back of 100 jobs, largely receptionist jobs, created in 2013.
Managing Director Glenn Jackson says: “As a business we experienced phenomenal growth in what was perceived as the downturn and since that time we continue to not only consolidate and grow in the business sectors in which we are already well established, but in new market areas too. We are growing across all areas of the business with a noticeable increase in the numbers of large firms approaching us for telephone call overflow or fully outsourced reception support. Our dedicated legal, estate agency and retail teams are also expanding.
“Even over the Christmas and New Year period when we would expect the phones to be quiet, we saw a 500% increase in the numbers of calls we were taking for the businesses large and small we support as compared to the same time last year.
“In 2013 we launched a new product, Penelope, a technology call-answering solution for micro and small businesses which is growing fast too so this has also had a positive effect on our business as we continue to work hard to provide flexible cost-effective working solutions for businesses of all shapes and sizes. We also continue to see growth in the numbers of UK businesses, for example law firms, requiring their phone calls answering overnight by our Receptionist team over in Auckland, New Zealand. Our latest team has just flown out to take over for the next six months so these are exciting times.
“It is vital that our recruitment process keeps pace with the growth of the business and we work hard to make sure our recruitment is always one step ahead. We always overstaff to ensure we never compromise on the quality of our service as our client numbers grow. Our clients have their own dedicated PAs who work in teams of four so it is a straight-forward model to replicate once we have the right people in place although our lengthy training process means it is usually around six months before a new recruit is allocated clients of their own.
“We very much recruit on attitude and personality and encourage anyone interested in joining us to send their CV in to careers (at) moneypenny (dot) co (dot) uk. We are looking for positive, ‘can-do’ people to bring their own energy to our teams and this for us is more important than particular qualifications.”
For more information on Moneypenny’s services, call 0345 123 3700 or visit http://www.moneypenny.co.uk.
For more on Penelope, call 0333 20 21 020 or visit http://www.penelope.co.uk.
For further information, contact:
Debbie Barton, Moneypenny Communications: debbie (dot) barton (at) moneypenny (dot) co (dot) uk
Moneypenny looks after telephone calls for businesses of all shapes and sizes - from sole traders right up to multinational corporations. For larger companies, Moneypenny can either support an existing reception team or provide a fully outsourced switchboard function. Based in Wrexham, and Auckland, New Zealand, Moneypenny has over 300 staff, a figure that is growing at a rapid rate. The company was founded by a brother and sister team in 2000 and the company now handles in excess of 8 million calls a year for more than 6,000 UK businesses. Its sister product Penelope was launched in 2013. Moneypenny is proud to have won the Queen’s Award for Enterprise and was in The Sunday Times 100 Best Companies to Work for 2009/11/13.