Rodd Hotels & Resorts Builds Loyalty with NORTHWIND - Maestro PMS Guest Experience Measurement
(PRWEB) May 28, 2014 -- Rodd Hotels & Resorts operates eight Three and a Half- to Five-Star destination properties and partners with four championship golf courses in Eastern Canada. The company’s success over 80 years of operation is founded on the personalized care it takes meeting guest’s needs and providing a fulfilling stay experience. Today Rodd continues its tradition of service with the latest NORTHWIND- Maestro Guest Experience Measurement (GEM) technology to strengthen guest relationships and increase revenue.
GEM: advanced online guest sentiment analysis
GEM enables properties to easily communicate with guests to collect, analyze, and quickly respond to their feedback. Rodd’s marketing team uses GEM to create branded guest-stay surveys customized for each property.
All of Rodd’s properties are automated on NORTHWIND’s Maestro Multi-Property Management system that utilizes one centralized database. NORTHWIND provides its Maestro Enterprise Property Management Each guest’s GEM sentiment input is recorded in Rodd’s Maestro PMS guest history so reservation and desk staff see all previous responses and ratings at check-in for more personalized services. GEM gives guests a direct and trusted outlet to offer insights about their stay so they do not feel they need to turn to TripAdvisor. Paperless tracking supports 'green' efforts, rewards guest loyalty Rodd also links GEM results to its Everystay Rewards loyalty program in the Maestro PMS to provide a 360-degree view of each guest’s stay for better service. “Loyal guests are our most valuable asset,” Robertson said. “What guests tell us is the basis of our company’s business decisions. GEM lets us hear their voices more clearly.” Going to HITEC 2013 in Los Angeles? Visit Booth 719 to meet the Maestro team and get a personal demonstration of the latest Maestro Solutions, including GEM. For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email info(at)maestropms.com. Exchange ideas and connect with NORTHWIND on Twitter, Facebook, and LinkedIn. About Rodd Hotels & Resorts Maestro Property Management Solution About NORTHWIND – Maestro PMS Macarena Lorenzini, NORTHWIND - Maestro PMS, http://www.maestropms.com/?utm_source=HS&utm_medium=referrer&utm_campaign=CSGEMRoddMay282014, +1 (888) 667-8488 Ext: 266, [email protected]
GEM also supports Rodd’s environmental policies. “Our guest comment tracking is paperless and efficient,” Robertson said. “Hard copy comment cards were labor intensive and took time to mail and process. GEM analyzes property performance and guest satisfaction with standardized criteria. It creates property comparison reports and monthly or yearly trend analysis to help raise our service standards.”
Rodd Hotels & Resorts is Atlantic Canada's largest privately-owned hotel chain, with 10 properties throughout the Maritimes. For more information, go to http://roddhotelsandresorts.com.
Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums, and timeshare properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf, CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge, and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted, and Web platforms.
NORTHWIND is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort hotel software technology. With more than 30 years’ experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability.
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