Our survey results attest to how Netelligent strives to be the best in customer service in the technology industry.
(PRWEB) August 22, 2014
Netelligent Corporation, a leading technology company, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Netelligent Corporation for delivering outstanding customer service to customers.
“Netelligent’s core values: strive for the WOW; continually earn trust; always tell the truth respectfully; caring about people will bring profit; never give up. All of these attributes focus around our customers and guide our business. I believe our survey results attest to how Netelligent strives to be the best in customer service in the technology industry. We are continually honored to receive this award from Cisco. It truly differentiates Netelligent from many other Cisco Partners,” said Susan Overby, Vice President of Human Resources and Customer Experience.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre-sales and post-sales support capabilities - critical factors in choosing a trusted partner.
Netelligent Corporation is a technology solutions company. Netelligent provides companies with the basic technologies they need to run their business (phone system, servers/virtualization, networking, video). Our mission is to help elevate business above technology. We take a neutral approach in helping to determine what IT consumption model best benefit’s each client organization (on-premise, managed, or cloud). Founded in 2003, Netelligent is located in Chesterfield, Missouri and has three data centers located in Colorado, Missouri, and Singapore. Netelligent is a Cisco Gold Partner and SOC II Certified. Additional information about Netelligent can be found on their website: http://www.netelligent.com.
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