Portland, OR (PRWEB) December 18, 2013
Netop, makers of online audio, video and text chat solution, Live Guide, today announced the release of its Software Development Kit (SDK), enabling developers to integrate real-time chat into iOS and Android apps. With Live Guide, brands can bring a higher level of engagement and personalized service to their mobile customers.
Available for free to developers, the Live Guide SDK is written to allow full integration into existing apps in as little as ten minutes. Once integrated, customers can directly contact customer service, support or sales teams with a single click. Service agents can take advantage of Live Guide’s intelligent routing and feature-rich operator console to make sure customers receive the most efficient in-app support possible.
“The Live Guide SDK helps companies evolve their mobile strategies and to be more responsive to the needs of their customers,” said Kurt Bager, CEO, Netop. “Unlike WebRTC-based chat options, Live Guide has a full-featured operator console and administration options to ensure the best possible service to mobile customers.”
The Live Guide SDK allows developers to add chat to their apps using ready-to-install default settings or to customize the chat interface to meet the needs of their brand. Live Guide’s advanced reporting features make it easy for companies to track the performance of their app-based chat channel.
Netop Live Guide combines a robust feature set and enterprise-level security in an easy-to-implement, SaaS solution. Live Guide’s leading-edge text, audio, and video chat are complemented by optional remote assistance and co-browsing modules.
Netop develops and sells market leading software solutions that enable swift, secure and seamless transfer of video, screens, sounds and data between two or more computers. The company has two business areas: Customer Service and Education.
Used by half of the Fortune 100, Netop’s customer service solutions, including secure remote access and live chat, help businesses provide better customer service, reduce support costs and meet security and compliance standards. In Education, Netop is the world leader in classroom management software, helping teachers in 75 countries make teaching with technology easier and more effective.
Headquartered in Denmark, Netop employs 130 people and has offices in the United States, Great Britain, China, Romania and Switzerland. The company sells its solutions to public and private clients in more than 80 countries. Visit http://www.netop.com for more information.