Increases Customer Service Staff Training

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Company hopes to take customer service to the next level.

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The heart of the new training program will be centered around gamification training. is launching a new training program for their customer service staff in order to improve their customer relationship strategies, the company said yesterday.

“For a business to compete in today's market, we can't use yesterday's customer service standards,” a spokesman said. “While we think our current customer service standards are excellent, we realize there is always room for improvement. That's why we've decided to modernize and expand our customer service training program.”

The heart of the new training program will be centered around gamification training.

“What we'll do is divide staff members into two teams,” he said. “One team will be tasked with coming up with the hardest customer service problem possible to solve. The other team will then be timed and scored on how quickly they come up with a fair solution. Then the teams will switch sides. Whoever solves their challenge best and the most quickly will be rewarded with financial incentives.”

All of the current customer service staff members will undergo the new training program he said.

“It doesn't matter if you've been in customer service for 20 years; you can always learn new techniques,” he said. “And some of our more experienced staff members may come up with the most creative ways to win the game. All in all, we think this will be a fun way for our staff to improve their service standards.” is considering other ways to improve customer service including mentorship programs, he said.

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Karmen Jones
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