The first step of the customer service upgrade will be to start a new advanced training program for existing company representatives.
Denver, CO (PRWEB) May 27, 2014
PhoneNumber.us.org is upgrading their customer service department to better respond to customer concerns, the company said yesterday.
“Our goal from Day One has been to have the best customer service in the business,” a PhoneNumber.us.org spokesman said. “We recently looked over feedback from our customers and realized that there was room for improvement. So, we are revamping the entire system to better respond to questions, concerns and complaints.”
The first step of the customer service upgrade will be to start a new advanced training program for existing company representatives, he said.
“What often happens is that people are great after their initial training, but can fall into bad habits over time,” he said. “By undergoing new, intensive training they can get back on track.”
Next, PhoneNumber.us.org will add new customer service representatives to their staff, he said.
“The more people we have working for us, the less time customers will be kept on hold and the more quickly we can respond to them,” he said. “We think that will be a big help.”
Finally, PhoneNumber.us.org will start a mentorship program where more experienced customer service representatives will help newer CSRs upgrade their skills, he said.
“It's all about making this a team effort,” he said. “If we work together, we can make sure our customer service achieves the level of excellence we are looking for.”
PhoneNumber.us.org will continue to monitor customer feedback to make sure the initiative is working, he said.
PhoneNumber.us.org is the top online resource for phone number look ups and reverse look ups. With over thousands of records to search through, PhoneNumber.us.org makes finding any phone record simple and efficient. Visit PhoneNumber.us.org today to chat with a live representative, call 1-855-672-9101, or email Manager(at)PhoneNumber(dot)us(dot)org with any questions or concerns.