Houston, TX (PRWEB) November 23, 2013
PropertyRecordLookup.com is starting a major customer service initiative to actively search out and help any customers who think they may have been scammed, the company announced yesterday.
“It has come to our attention that a minor technical glitch that happened several weeks ago led some customers to think they were scammed by us,” a PropertyRecordLookup.com spokesman said. “These customers did not come to us. Instead they posted online that they thought they were scammed. We are now finding these people, contacting them, and sorting out the issues that resulted from this glitch.”
The glitch caused some reports to come up blank, and other times caused the system to look for records that didn't exist. It was discovered and fixed within 48 hours, the company said.
“Most people simply contacted us directly ,and we were able to explain to them that they were not scammed and help them get access to the records they needed,” the PropertyRecordLookup.com spokesman said. “But in this day and age not every customer will come to you. Sometimes you have to reach out to the customers themselves.”
PropertyRecordLookup.com said they hope that some customers will come to them with their questions and concerns.
“We are not in the business of letting people feel like they were scammed,” he said. “Whenever you run a technology-based company, technical glitches will happen from time to time. In this case, we are being as proactive as possible to help people understand they were not scammed.”
Customer service website PropertyRecordLookup.com was created to serve the needs of public records clients across North America. With thousands of requests processed each day, PropertyRecordLookup.com continues to grow as a reputable customer service resource. Visit PropertyRecordLookup.com to chat with a live representative, call 1-866-748-9526, or email manager(at)PropertyRecordLookup(dot)com with any questions or concerns.