Chicago, IL (PRWEB) January 03, 2014
PropertyValueLookup.com is taking action to reduce instances in which customers have a complaint about their products and services, the company announced yesterday.
“We have completed a study of what led people to have a complaint with our company last year,” a PropertyValueLookup.com spokesman said. “We now want to use that data to start an initiative that will attack the issues that led customers to have a complaint, so these problems don't happen again. We think that is the best way for us to ring in the New Year.”
PropertyValueLookup.com will start out by reorganizing the public real estate reports they release to customers in order to make them easier to understand, he said.
“The most common complaint we received was that some people could not understand some areas of our reports,” he said. “So we've changed them around to make it easier for people to access and understand the information they are looking for.”
Next, PropertyValueLookup.com will accelerate the speed at which the documents are delivered to customers, he said.
“The second-most common complaint was that because it took several minutes for the records to download, people thought there was a glitch and clicked away before the records were delivered to their desktop,” he said. “This led to some people being charged when they had not yet seen their report. By speeding up the process, we hope to eliminate this problem.”
PropertyValueLookup.com will also expand the training of their customer service staff to help them deal with each and every customer complaint in a more efficient manner, he said.
Customer service website PropertyValueLookup.com was created to serve the needs of public records clients across North America. With thousands of requests processed each day, PropertyValueLookup.com continues to grow as a reputable customer service resource. Visit PropertyValueLookup.com to chat with a live representative, call 1-866-727-5728, or email manager(at)PropertyValueLookup(dot)com with any questions or concerns.