Although PropertyValueSource.com customer service representatives have in-depth knowledge of billing processes and other common issues, customers wanted to know more about the information in the reports they received.
Houston, TX (PRWEB) May 23, 2014
PropertyValueSource.com is launching a new training program for its customer service representatives, the company said yesterday.
“Overall, our company launch exceeded our expectations,” a PropertyValueSource.com spokesman said. “But no one can predict exactly how customers will react once it goes live. Thanks to the great feedback we've had from our initial customers, we're prepared to update our CSR training to reflect their needs.”
Although PropertyValueSource.com customer service representatives have in-depth knowledge of billing processes and other common issues, customers wanted to know more about the information in the reports they received, he said.
“This isn't about how our staff has performed,” he said. “We stand behind our belief that we have the most experienced, friendly staff in the industry. But our customers have a lot of questions about the reports themselves, so that is what our new training module will focus on.”
PropertyValueSource.com reports include detailed information that may not be immediately understandable to someone who is not a real estate professional, he said.
“Many of our customers are first-time home buyers,” he said. “They may not know what red flags to look for on a report, or if a certain piece of data may be a deal breaker in home negotiations. But with our staff ready and able to assist them in figuring out the tough questions, we feel it just adds more value to the service we provide.”
The new training sessions will begin in June, with the more experienced staff acting as mentors to new hires, he said.
Customer service website PropertyValueSource.com was created to serve the needs of public records clients across North America. With thousands of requests processed each day, PropertyValueSource.com continues to grow as a reputable customer service resource. Visit PropertyValueSource.com to chat with a live representative, call 1-855-668-0098, or email Support(at)PropertyValueLookup(dot)com with any questions or concerns.