RCN Wins PC Magazine’s 2015 Readers’ Choice Award for Best ISP

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RCN Receives Highest Ratings Across Customer Satisfaction, Reliability and Technical Support

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The PCMag.com results prove that RCN delivers on its commitment to customers with incredible value, affordability, speed, reliability and outstanding customer support.

RCN, an industry-leading provider of high-speed Internet, digital TV and phone services, is pleased to announce it was chosen as the winner of PC Magazine’s 2015 Readers’ Choice Award for Best ISP. PC Magazine is the largest professional reviewer of consumer electronics and tech products worldwide. RCN Internet service won top honors amongst ISP providers across the nation, exemplifying RCN’s commitment to quality, customer service, satisfaction, speed and reliability.

PC Magazine’s independent online technology guide and magazine, PCMag.com, conducted a poll of its readers across the U.S. to rate products and services that they use, weighing in on their overall satisfaction with the services. The top providers are highlighted in PC Magazine’s annual report. RCN’s satisfaction ratings were the highest among the ISPs in this year's survey, leading to RCN's top rating of 8.3 for the “likelihood to recommend” category.

“The PCMag.com results confirm our ongoing commitment to creating a high-value customer experience with speed, reliability, affordability and outstanding customer service,” said Chris Fenger, Chief Operating Officer at RCN. “We focus on each and every customer transaction and work consistently to provide a platform that offers the fastest Internet speeds at the best value. Customers have a smart choice with RCN.”

According to PC Magazine’s article: “RCN is the complete package: fast, reliable, affordable broadband Internet connections that are easy to set up and backed by excellent support. Its low rate of needing repair is also pretty unique in the category. No provider paints a more complete picture of what makes a well-rounded ISP. The company received an 8.9 for satisfaction with initial setup, far ahead of FiOS (8.4). We're happy to see RCN back in the spotlight.”

PCMagazine also notes that RCN rated high in these categories:

  •     RCN voted #1 for overall satisfaction.
  •     RCN received an 8.9 for satisfaction with initial setup.
  •     Highest satisfaction for pricing.
  •     Highest ranking for customer service & technical support.
  •     Highest likelihood for customers to recommend.

In addition, RCN tops the Google Video Quality report with its YouTube HD Verification. The company is also recognized through its Netflix Open Connect partnership further confirming RCN’s commitment to delivering a high quality viewing experience for today’s most sought-after content. RCN has been in the Top 10 of the Netflix USA ISP Speed Index report for the past six consecutive months, delivering top speeds that are frequently stronger than many of the nation’s larger service providers.

RCN’s advanced network delivers Internet speeds of up to 110 Mbps, a superior TiVo experience, personalized video options and so much more – all accompanied by the very best customer service. Additional information about RCN’s full portfolio of services can be found at rcn.com or by calling 1-800-RING-RCN.

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About RCN Telecom Services, LLC
RCN Telecom Services, LLC (http://www.rcn.com and http://www.rcn.com/business) provides industry-leading high-speed Internet, all-digital TV and phone services for residential, small/medium and Enterprise business customers. PC Magazine’s Readers’ Choice Award named RCN one of the winners for best ISPs in 2013 and 2015 – RCN was rated highest in overall satisfaction. RCN is YouTube HD Verified, earning the company the highest ranking Google offers. RCN is also a Netflix Open Connect partner, placing in the top 10 rankings in the markets RCN serves on the Netflix USA ISP Speed Index. RCN's affordably priced advanced digital services are delivered through our proprietary, state-of-the-art fiber-rich network and supported by 100% U.S.-based customer service. RCN's primary service areas include Boston, Chicago, Lehigh Valley (PA), New York City, Philadelphia and Washington, D.C.

RCN Media Contact:
Jaymie Scotto & Associates for RCN
866-695-3629 ext. 13
jsa_rcn(AT)jaymiescotto.com

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AnnMarie DePaulis
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