San Diego, CA (PRWEB) July 05, 2013
PropertyRecord.com is starting a new customer service training initiative in order to make sure that when a customer has a complaint it is dealt with quickly and fairly, the company said yesterday.
“We have always been proud of our complaint resolution process,” a PropertyRecord.com spokesman said. “But we realize there is always room for improvement. Our customer service representatives are going to receive new training in complaint resolution.”
The new PropertyRecord.com training program will be designed to make sure that each complaint is resolved in five minutes or less, he said.
“The biggest long-term complaint we get is when it takes a customer service rep a long time to resolve their question or concern,” he said. “Under the new training program guidelines, each complaint will be resolved in five minutes or less.”
The program will also ensure that customers who file a complaint will get a refund much more quickly than before, the PropertyRecord.com spokesman said.
“In the past the refund request had to go through a supervisor, which meant that it could take two or three days to process the refund,” he said. “Now the customer service people will have the power to issue refunds themselves. This means that a customer with a complaint can expect a refund the next business day.”
PropertyRecord.com provides property reports and other valuable information to home owners, buyers and sellers across North America. With an extensive database of public records, consumers are able to look up the value, history and residential details on a home or property with a simple search. Visit PropertyRecord.com to chat with a live representative, call 1-855-482-6221, or email Manager(at)PropertyRecord(dot)com with any questions or concerns.