The evolution of IT: Axios emphasize customer focus advantages at SITS16
Edinburgh, UK (PRWEB UK) 24 May 2016 -- On the 8th and 9th June, the UK’s leading conference for ITSM professionals, SITS, returns to London’s Olympia to showcase the latest in service management. The event plays host to over 4,000 people and 50 free-to-attend seminar sessions, including 2015 Info-Tech Champions Axios Systems.
Presenting at stand 302, event sponsor Axios showcases the latest assyst version with a further enhanced user interface and seamless ITAM integration. The company also stresses the importance of redefining IT, moving it from a tech-support to service catalyst role, prioritizing customers.
Effective service delivery puts the customer first. In prioritizing service management and automation, organizations can develop a focus on serving and retaining customers, by aligning resources towards them.
Driving increased customer satisfaction is a key aspect of any business and by transitioning into a Service Broker, IT can develop into more than just a support-based department.
David Wheable, Vice President at Forrester Research joins Markos Symeonides, Vice President at Axios Systems in a special Breakfast Briefing unveiling exclusive new Axios research findings into the current state of the ITSM market, including observations on IT maturity, budgets and regional differences. Places for this briefing, ‘From IT Support to Service Broker – Can Your Team Make the Change?’ can be booked in advance through the IT Service Management Show website.
Axios Systems are also delighted that customers William Grant and Sons and Fife Council will both present separate seminars over the course of the two days at SITS.
Janet Moss, Project Manager at William Grant and Sons will discuss how to achieve project excellence and evolving IT business engagement as well as giving practical advice for managing a multi-location service desk. The presentation will take place on Wednesday 8th June at 12:30pm in Seminar Theatre 2.
Michelle Scott, Customer Support Service Manager at Fife Council will explain how to improve service quality while saving money and boosting customer satisfaction. This presentation will be held on Thursday 9th June at 1:30pm Seminar Theatre 2.
Ahead of the event, Markos Symeonides said: “SITS is a superb opportunity for IT Service Delivery professionals to experience the latest and greatest the industry has to offer. Axios Systems will be showcasing our latest assyst version with a new and improved user experience.
“Research has shown that IT budgets are increasing and the need for organizations to be customer-centric is paramount. assyst enables clients to meet their clients’ needs and wants by turning IT into a service catalyst, a real revenue builder that stems from increased customer satisfaction.”
To find out more, visit Axios Systems at stand 302 at London Olympia on the 8th- 9th June or contact Axios (assystuk(at)axiossystems.com) to book a free demo with a solutions consultant.
About Axios Systems
For over 25 years, Axios Systems has been committed to delivering innovative IT Service Management (ITSM) and IT Asset Management (ITAM) solutions that help customers improve not only their infrastructure operations but also to enhance service delivery across business functions including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies.
Axios’s enterprise Service Management software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges across the organization.
assyst is accredited for all 16 PinkVERIFY™ ITIL® processes, and was the first technology vendor to do so within a single solution.
For more information, please visit our website at http://www.axiossystems.com
Press Contact: pr(at)axiossystems.com
Axios Systems will be exhibiting at SITS16, the UK’s leading exhibition and conference for ITSM professionals. Visit them at stand 302 on 8th- 9th June 2016 in Olympia, London.
Laura Rafferty, Axios Systems, http://www.axiossystems.com, +44 1312204748, [email protected]
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