I was immediately impressed with their deep understanding of the contact center space and their determination to solve tough, technically challenging problems.
Toronto, ON (PRWEB) October 25, 2016
Fonolo, the pioneer in cloud-based call-back solutions for the contact center, announced today the addition of distinguished industry expert Allen Morgan to its advisory board.
Allen Morgan brings over 30 years of experience to Fonolo in internet software services, eCommerce, interactive entertainment, online advertising and marketing, and new media. Morgan has built his career as an advisor having spent 17 years as a General Partner, Venture Partner and, eventually, a Venture Advisor at Mayfield Fund, where he led Mayfield’s investments in a number of early stage start-up companies such as Slide (acquired by Google), Zenprise (acquired by Citrix), and Serious Magic (acquired by Adobe). Prior to joining Mayfield, he was a partner with two Silicon Valley law firms, Latham & Watkins and Wilson Sonsini Goodrich & Rosati for nearly 20 years. Currently, Morgan is an angel investor and advisor to numerous tech startups, as well as being actively involved at Idealab, where he serves on the Board of Directors and is Managing Director of the New Ventures Group.
"I am really looking forward to working with the Fonolo team,” said Morgan. “I was immediately impressed with their deep understanding of the contact center space and their determination to solve tough, technically challenging problems. They also have a knack for thinking about their business from a clever, innovative, ‘inside out’ perspective."
"We are thrilled to be working with Allen," said Fonolo, CEO, Shai Berger. "His wealth of industry expertise and knowledge will help Fonolo plan for an exciting next chapter."
As a pioneer in cloud-based call-back solutions, Fonolo helps call centers improve their customer satisfaction levels and net promoter scores, in a truly cost-effective manner. Adding call-back functionality to the contact center provides a better customer experience, reduces cost-per-call and lowers abandonment rates. Fonolo’s cloud-based solutions make call-backs feasible for call centers of any size and budget.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Fonolo was named “Top Technology Provider” by the 2015 Call Center Week Awards.
To learn more about how Fonolo can help reduce abandonment rates, improve your customer experiences, and lower costs, visit fonolo.com.