Technical Innovation Adapts Client Support Operations to Better Serve an Evolving Customer Base

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A leading AV/IT Systems Integration firm, TI expands its service center to provide clients round-the-clock weekday technical assistance.

TI Superior Customer Service

TI is dedicated to providing an exceptional customer experience.

The added assurance that round the clock availability of technical expertise with system specific information at their fingertips is a significant enhancement to our clients.

Effective Monday January 4, 2016, the Technical Innovation Client Technical Assistance Center (TI CTAC) expanded its hours of operation to serve clients 24 hours a day, 5 days a week. Staffed by experienced, certified personnel, the global help desk will now be available from Monday 7:00 AM EST through Saturday 7:00 AM EST, for trouble resolution. For mission critical environments and those desiring extended 24/7 coverage, the firm offers tiered service plans tailored to meet specific needs. “TI has deployed systems in some of the most high-profile mission critical facilities in operation,” says Mike Landrum, CEO, Technical Innovation. “The added assurance that round the clock availability of technical expertise with system specific information at their fingertips is a significant enhancement to our clients.”

This transition from an already comprehensive support model to a 5 day x 24 hour schedule marks a milestone in TI’s constant drive to deliver exceptional customer service.

This expansion comes as a result of the geographic growth of the company’s client base combined with the increasing importance of visual collaboration technology within customer organizations. “We are launching this offering as a function of hearing from customers with increasing frequency as to the importance of being able to connect back to our support organization outside of normal business hours across the North American time zones,” says Kevin Powers, Principal, Technical Innovation.

With more than 75 years of experience and an ever-growing list of loyal long-term customers, TI is constantly striving to provide the best possible client experience by delivering world-class service.

For additional information on TI’s Client Support Services, call 800-554-5440 or visit the website at http://www.technical-innovation.com/services/client-support.php

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Lisa Matthews, CTS, Director of Marketing
@TechnicalInnov
since: 05/2012
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