Agoura Hills, Calif. (PRWEB) March 24, 2016
TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, announced today that one of the company's technology initiatives will be featured in a presentation on the enhancement of the omni-channel experience to include robust accessibility for persons with disabilities. The project being showcased is the development of next generation Accessible Rich Internet Applications (ARIA)-based text chats for mobile and desktop web environments featuring state-of-art accessibility automation. The TouchCommerce technology will be highlighted week at the 31st Annual International Technology and Persons with Disabilities Conference, organized by Cal State University, Northridge (CSUN) and held in San Diego, Calif.:
What: ARIA-Based Accessibility Automation in Interactive Text-Based Conversations
When: 9:00 a.m. PT on Thursday, March 24, 2016
Where: Harbor Ballroom G-AT&T, 2nd Floor, Harbor Tower, Manchester Grand Hyatt Hotel, San Diego, Calif.
The presentation at the CSUN conference will discuss and demonstrate how through the systematic application of ARIA techniques, TouchCommerce technology enabled robust and automated accessibility for customer support text chat systems on desktop and mobile web platforms. The accessible chat experience was optimized with beginner-to-intermediate screen reader users in mind. The goal was to achieve a minimal learning curve, where the non-visual user need only be familiar with screen reader and keyboard rudiments, while all interactive information is announced and Brailed automatically, with no need to learn dedicated keystrokes or gestures.
For more information about the 31st Annual International Technology and Persons with Disabilities Conference, please visit http://www.csun.edu/cod/conference/index.php.
TouchCommerce provides market leading brands with award-winning omni-channel solutions to engage their customers on any device through online chat, guides, personalized content, and other automated tools, resulting in enhanced customer experience, increased revenue and reduced support costs. For more information, please visit http://www.touchcommerce.com. Connect with TouchCommerce on Twitter (@touchcommerce) and LinkedIn.