TouchCommerce Named SIIA Business Technology CODiE Award Finalist for Best Customer Success Management Solution

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TouchCommerce RightTouch engine recognized for overall performance, integration of data sources, reporting and analysis of data, ease of use, and more

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'We are excited to be recognized by the SIIA CODiE Awards...RightTouch powers our acclaimed omni-channel solutions and enables us to deliver superior results to market-leading enterprises,' said Bernard Louvat, president and CEO of TouchCommerce.

TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, today announced that its RightTouch engine was named a finalist in the 2016 Software and Information Industry Association (SIIA) CODiE Awards in the "Best Customer Success Management Solution" category. Finalists represent the information industry’s best products, technologies, and services in the software, content and business technology. TouchCommerce is one of four finalists in its category. Winners will be revealed during a live podcast on May 18, 2016.

"We are excited to be recognized by the SIIA CODiE Awards, a very well-respected and selective software awards competition," said Bernard Louvat, president and CEO of TouchCommerce. "RightTouch, our cutting edge and best of breed omni-channel customer engagement platform, is allowing our enterprise clients to digitize their customer interactions throughout the customer journey, while providing real-time customer data for improved context and personalization of each touch point. RightTouch powers our acclaimed omni-channel solutions and enables us to deliver superior results to market-leading enterprises."

The SIIA CODiE Awards are the premier awards for the software and information industries, and have been recognizing product excellence for over 30 years. The awards offer 91 categories that are organized by industry focus of education technology and business technology. RightTouch underwent in-depth technology review and scoring in the areas of overall performance, integration of data sources, reporting and analysis of data, ease of use, among other criteria, and was ultimately selected to be honored as one of 215 finalists across the 62 business technology categories.

“I am amazed by the level of innovation and creativity of the products that have been selected as this year's CODiE Award finalists," said Ken Wasch, president of SIIA. "We are happy to recognize them for their great contributions and impact they are making on the software, content and business technology industries."

The SIIA CODiE Awards are the industry's only peer-reviewed awards program. The first round review of all nominees is conducted by software and business technology executives with considerable industry expertise, including members of the industry, analysts, media, bloggers, bankers and investors. The judges are responsible for selecting the CODiE Awards finalists. SIIA members then vote on the finalist products and the scores from both rounds are tabulated to select the winners.

The full list of finalists is listed at http://www.siia.net/codie/Finalists.

About TouchCommerce:
TouchCommerce provides market leading brands with award-winning omni-channel solutions to engage their customers on any device through online chat, guides, personalized content, and other automated tools, resulting in enhanced customer experience, increased revenue and reduced support costs. For more information, please visit http://www.touchcommerce.com. Connect with TouchCommerce on Twitter (@touchcommerce) and LinkedIn.

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Natasha Grach
@touchcommerce
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