TouchCommerce to Host Webinar on Benefits of Blending AI-Powered and Live Assistance in Customer Service

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Webinar will include exclusive demonstration of TouchCommerce TouchAssist -- new product that melds virtual assistant and live chat in a single conversation

TouchCommerce webinar - integrating virtual assistants and chat
The webinar will address how to meet customer expectations through self-service interactions and the blending of virtual assistant technology and live agents for the best possible result.

TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, today announced that the company is hosting a webinar titled, "Good Alone, Better Together: Integrating Virtual Assistants and Chat,"¹ inspired by a Forrester Research report authored by principal analyst Brendan Witcher, who will be a guest webinar presenter. The webinar will address how to meet customer expectations through self-service interactions and the blending of virtual assistant technology and live agents for the best possible result. It will discuss key trends in self-service and virtual assistance along with best practices in designing the best virtual assistant engagement experience.

TouchCommerce will also give a demonstration of TouchAssist, a recently introduced product that leverages Nina virtual assistant technology from Nuance Communications, Inc. Harnessing the power of the TouchCommerce RightTouch® platform, TouchAssist offers brands and consumers the ability to have conversational, text-based interactions that blend automated and live assistance, seamlessly intertwined within a single web or mobile web interface with extensive targeting and analytics capabilities.

Nuance (NASDAQ: NUAN) recently announced its intent to acquire TouchCommerce.

What: "Good Alone, Better Together: Integrating Virtual Assistants and Chat " webinar hosted by TouchCommerce
When: 11:00 a.m. - 12:00 p.m. ET (8:00 am- 9:00 am PT) on Wednesday, July 27, 2016
Who:

  • Brendan Witcher, principal analyst at Forrester Research
  • Jessica Langdorf, VP, digital interactions lab at TouchCommerce
  • Marina Kalika, senior director of product marketing at TouchCommerce

Where: Register for online event here

All registered attendees will receive a complimentary copy of the new ContactBabel Report “The Inner Circle Guide to Omnichannel Customer Contact”.

About TouchCommerce:
TouchCommerce provides market leading brands with award-winning omni-channel solutions to engage their customers on any device through online chat, guides, personalized content, and other automated tools, resulting in enhanced customer experience, increased revenue and reduced support costs. For more information, please visit http://www.touchcommerce.com. Connect with TouchCommerce on Twitter (@touchcommerce) and LinkedIn.

¹ Inspired by the Forrester Research report, "Good Alone, Better Together: Integrating Chat and Virtual Agents,” October 2014

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Natasha Grach
@touchcommerce
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