Customer Care Specialist Jo Charest Joins UbiCare Client Success Team

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Jo Charest has joined Total Engagement Solutions company UbiCare as a Client Success Manager.

It’s more important than ever to help hospitals understand the challenges of healthcare today, feel the potential impact of connecting digitally with patients and offer them viable solutions.

Jo Charest has joined Total Engagement Solutions company UbiCare as a Client Success Manager. With experience in customer care, digital health solutions and military nursing, Charest is well poised to help hospitals improve patient outcomes by using their digital education resources efficiently.

“In healthcare today, CMS has implemented a lot of changes and the stakes are high,” Charest said. “It’s more important than ever to help hospitals understand the challenges, feel the potential impact of connecting digitally with patients and offer them viable solutions to stay ahead.”

Charest spent six months in the U.S. Army Reserve followed by six years in the Texas National Guard’s Medical Corps before transitioning to healthcare software. Her military background helps her relate to the challenges of UbiCare’s Department of Defense (DoD) clients. Charest will work with the DoD’s military treatment facilities to provide consistency and support in their digital care efforts, as well as civilian hospitals to achieve success under value-based care models and bundled payment initiatives increasingly being proposed by the Centers for Medicare & Medicaid Services.

“Jo is passionate about building relationships and helping hospitals reach their quality of care goals,” said Tom Raleigh, UbiCare VP of Business Development. “She will be a great resource to guide hospitals toward improving the patient experience.”

Charest joins a team of client success and business development experts at UbiCare helping hospitals focus on patient-centered care and innovation. She earned her Licensure for Practical Nursing at Memorial City General Hospital in Houston and holds a bachelor’s degree from Fitchburg State College in Massachusetts. She is currently completing a Capstone project for a master’s degree in Management, Healthcare Administration. You can reach her by email at jo.charest(at)ubicare(dot)com.

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About UbiCare

UbiCare provides total engagement solutions enabling hospitals to be at the forefront of patient-centered innovation and value-based care through targeted education, mobile connections and real time data.

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Jackie Simon
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