Having a partnership with CSI allows us to deliver a powerful and affordable enterprise-level workforce optimization (WFO) solution for our customers.
East Hartford, CT (PRWEB) June 24, 2014
This partnership combines the best-of-breed unified communications services and applications of The Via Group and CSI. Together, this partnership will allow both The Via Group and CSI to deliver a more complete and robust overall Lync Contact Center solution to new and existing customers.
The Via Group is known in the Unified Communications industry for providing Unified Communications and Voice (TDM and VoIP) solutions. “We are very excited to work with CSI,” said Kevin Carswell, CEO of The Via Group. “Having a partnership with CSI allows us to deliver a powerful and affordable enterprise-level workforce optimization (WFO) solution for our customers.”
“We are truly excited about entering into this partnership and becoming a vital part of the Via Group’s UC offerings to their Microsoft customers,” said Rich Marcia, Marketing Director for CSI. “We’ll also be able to serve the needs of The Via Group in terms of call recording, quality assurance and training tools, etc., as well as a robust, integrated workforce optimization (quality monitoring, speech analytics, workforce management) suite which fits nicely across their entire array of UC platforms and services.”
ABOUT THE VIA GROUP
Recognized as a global leader in unified communications solutions, The Via Group is dedicated to keeping colleagues and organizations connected. As a Microsoft Gold Certified UC Partner, Via offers a solution-oriented approach to designing, deploying and supporting IT and Voice environments.
ABOUT COORDINATED SYSTEMS, INC.
Coordinated Systems, Inc., (CSI), enjoying over 40 years in business, has thrived on building high-quality, long-term relationships with customers and partners. CSI’s flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO supports nearly all telephony platforms. VO provides an extremely high value to price and tremendous customer satisfaction.