Los Angeles, CA (PRWEB) November 08, 2013
VehicleHistory.com has now completed its launch cycle with the creation of a dedicated customer complaint management team, the company said yesterday.
“Our first phase in the launch cycle was getting our site up and running,” a VehicleHistory.com spokesman said. “The second phase was creating a social media presence. Now, with the launch of a customer complaint team, we have finished the third and final phase of our company launch.”
The customer complaint team will have several responsibilities, the VehicleHistory.com spokesman said.
“First, they will be looking to see if there are any patterns in terms of customer complaints,” he said. “That will let us know if our hardware or software has any glitches that we need to address.”
The second part of their job will be coming up with a strategy to respond to complaints in a way that is fair to everyone, the VehicleHistory.com spokesman said.
“You can't run a company without getting a few complaints,” he said. “It's how you respond to them that matters.”
Their third priority will be to search the web on a daily basis to monitor what people are saying about VehicleHistory.com.
“That way we'll know about problems even if people don't come to us with them,” he said. “You need to be available to be proactive in finding and solving problems if you want to be a reputable company.”
VehicleHistory.com was created to serve the needs of public records clients across North America. With thousands of requests processed each day, VehicleHistory.com continues to grow as a reputable customer service resource. Visit VehicleHistory.com to chat with a live representative, call 1-855-482-6465, or email manager(at)VehicleHistory(dot)com with any questions or concerns.