The company will also offer an expanded training program to their customer service employees and empower them to respond to legitimate complaints on their own.
Los Angeles, CA (PRWEB) April 30, 2014
VehicleHistory.com is launching a major effort to respond to legitimate questions and concerns more quickly and fairly than ever before, the company announced yesterday.
“We believe in offering the best customer service in the industry,” a VehicleHistory.com spokesman said. “And part of that is making a legitimate effort to deal with problems when they arise. We believe that we have done a good job of that in the past, but there is always room for improvement. Therefore we believe the time has come to launch a serious initiative to deal with legitimate customer concerns.”
VehicleHistory.com will expand their customer service department as part of the initiative, he said.
“Getting more people to work the phones and respond to questions and concerns online will go a long way towards making sure legitimate complaints are handled as fast as possible,” he said. “But that is just the first step in our efforts.”
The company will also offer an expanded training program to their customer service employees and empower them to respond to legitimate complaints on their own, he said.
“When someone has a complaint, they don't want to be told that the person they are talking to has to check in with a supervisor before they can help them,” he said. “They want to know that their concern can be handled by the person on the other end of the phone. Our people will now have the legitimate power to decide for themselves how to handle a problem.”
VehicleHistory.com was created to serve the needs of public records clients across North America. With thousands of requests processed each day, VehicleHistory.com continues to grow as a reputable customer service resource. Visit VehicleHistory.com to chat with a live representative, call 1-855-482-6465, or email manager(at)VehicleHistory(dot)com with any questions or concerns.