WarrantChecks.com is increasing the size of their customer service staff, creating new training programs and changing the way they deal with the type of issues that lead to customers lodging a complaint.
Denver, CO (PRWEB) January 04, 2014
WarrantChecks.org is launching a major initiative to better resolve each and every customer complaint, the company announced yesterday.
“Dealing with situations that lead to a customer complaint has become our top priority,” a WarrantChecks.org spokesman said. “We are actively diverting money from marketing and IT efforts to make sure that we resolve each and every customer complaint as quickly and fairly as possible.”
WarrantChecks.com is increasing the size of their customer service staff, creating new training programs and changing the way they deal with the type of issues that lead to customers lodging a complaint, he said.
“We can't make complaints go away,” he said. “There will always be a customer with a complaint or two. What we can do is change our corporate culture so that every complaint is dealt with in a clear and fair manner. That is going to be our priority in the new year.”
Under the new corporate direction, every complaint will be resolved in under five minutes and no customer will have to be kept on hold for more than two minutes, he said.
“We don't want people to waste any more time than necessary when they have a complaint,” he said. “We know that as long as we are running an online company, some customers will have a complaint because our software is not perfect. What we can make perfect is the way we deal with those complaints.”
WarrantChecks.org provides clients with quick and simple warrant check searches in North America. With an extensive database of public records, consumers are able to access information such as driving records and background reports. Visit WarrantChecks.org to chat with a live representative, call 1-877-829-8475, or email Manager(at)WarrantChecks(dot)org with any questions or concerns.