Broadband providers today need tools to troubleshoot WiFi issues so they can take appropriate steps to improve the subscriber experience
Chicago, Illinois (PRWEB) May 05, 2015
ZCorum, an industry leader in the deployment of diagnostics tools and software for broadband providers, announced that Scott Helms, Vice President of Technology at ZCorum will be speaking at the 2015 INTX Internet and Television Expo tomorrow from 11:30 am to 1:00 pm CDT at McCormick Place West in Chicago, Illinois.
In the session titled Getting The Gig: Realizing The Potential Of Docsis 3.1, Helms will join panel members from ARRIS, Cisco and Broadcom to provide insight into spectrum expansion, network EoL and proactive maintenance for residential Wi-Fi. Helms will provide insight into Wi-Fi Diagnostics for proactively detecting issues as well as correcting them. Proactive diagnostics for both Carrier Wi-Fi and normal in home service will be covered in the session. In addition, Helms will discuss the importance of measuring and improving install quality for preventative WiFi management.
“We're finding that a majority of customer complaints about the speed of their Internet service is related to the in-home network. Broadband providers today need tools to troubleshoot WiFi issues so they can take appropriate steps to improve the subscriber experience,” said Helms.
Considered a thought leader in broadband diagnostics technology, Helms is a sought after speaker and presenter at industry conferences, where he offers insight and advice for broadband operators in the cable, DSL and fiber markets. He is also a frequent contributor to the Business of Broadband blog, which includes an ongoing series featuring broadband experts on topics of relevance for broadband operators.
INTX is the former NCTA show and is the premiere trade association for the cable industry in the United States. Each year the show hosts more than 12,000 professionals from the cable industry. The Cable Show delivers cutting edge content from the cable industry with panels on new technologies, discussions on content creation, and access to key influencers in the cable broadband industry.
For more information about Scott and his scheduled speaking engagements, please go here. For more information about ZCorum, visit ZCorum.com
ZCorum provides a suite of broadband diagnostics and managed services to cable companies, telephone companies, utilities, and municipalities. As broadband providers face greater complexity and competition, ZCorum continues to help operators increase operational efficiency and reduce costs, while improving subscriber experience. This is achieved through ZCorum’s diagnostics solutions for DOCSIS, DSL and Fiber networks, plus managed services that include data and VoIP provisioning, residential and commercial VoIP service, branded email and Web hosting, along with 24x7 support for end-users. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.ZCorum.com.