Zappix Visual IVR Expands API Support for Greater Voice IVR Integration

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With a new API Tools Kit, the Zappix Visual IVR now supports integration with major Voice IVRs to provide a better customer service Visual IVR experience.

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Zappix Visual IVR

"In a recent study, 77% of consumers said that valuing their time is the most important thing a company can do to provide good service,” says Zappix Chairman, Avner Schneur.

Zappix, the innovative smartphone Visual IVR provider, announced today that its robust software suite platform now provides a Zappix API Tool Kit for integrating with traditional and third-party voice IVRs to deliver a better, smoother user experience.

The new Zappix API Tool Kit allows companies with traditional voice contact center systems to easily create a scalable, fully integrated visual IVR that dynamically pulls or pushes information between the visual and voice IVRs as needed. At the same time, without the need for expensive upgrades, a user’s smartphone will show the status of a call - including wait time, place in queue and more.

Zappix has designed this API Tool Kit for companies operating in fast-paced environments where there is a critical need to integrate, find, update, and create records quickly. As part of the overall Zappix Visual IVRSolution, it provides streamlined programmatic access that extends and enhances the capabilities of a traditional IVR system to meet business needs.

"In a recent study, 77% of consumers said that valuing their time is the most important thing a company can do to provide good service,” says Zappix Chairman, Avner Schneur. “Consequently, it's more important than ever to give consumers engaging choices for customer service interaction on their smartphones. We built the Zappix API Tool Kit platform to allow companies with existing IVR systems to communicate easily with the Zappix Solution and capitalize on its strength without compromising their existing in-place programs. By providing new communications paths and other capabilities such as a call status screen on smartphones, the Zappix Solution lets clients offer their customers better access to live or self-service voice and non-voice channels that increase user satisfaction and a company’s Net Promoter Score (NPS).”

Easy-to-use, the Zappix Visual-IVR platform for smartphones, with its Omni Channel user experience, places capability and convenience at the customer’s fingertips. The ability to quickly explore different contact center customer service communication channels and immediately retrieve answers dramatically enhances the user experience. In addition to improving customer satisfaction and Net Promoter Score (NPS) results, the Zappix Solution has proven effective in reducing direct and indirect call center costs.

Zappix has earned its reputation as an exceptionally flexible Visual IVR app by , integrating voice and non-voice visual content with phone (voice), web, live chat, mobile online forms, and multi-media (audio or video) customer service channels as well as self-help resources. Companies using this platform can realize significant reductions in app development costs while giving service-seeking customers exactly what they want and need-- better agent interactions driven by automation, self-service, around-the-clock accessibility and enhanced mobile/web convenience.

More about Zappix

The Zappix Cloud-based Visual-IVR platform is a SaaS (Software as a Service) solution for web or cross-OS mobile app, omni-channel, customer service communications. It allows the rapid deployment of a highly intuitive, extremely interactive, smartphone Visual IVR app that improves the customer care experience, reduces contact center costs and increases a company’s Net Promoter Score™ (NPS).

The Zappix Smartphone Visual IVR and mobile self-service solution has grown rapidly and currently provides hundreds of contact centers with a streamlined way to empower and better serve customers. The continually expanding list of Zappix-supported organizations includes insurance companies, utility companies, banks, internet and mobile service providers, retailers, airlines and government agencies.

For more information about Zappix, visit http://www.zappix.com or contact Gal Steinberg, Vice President of Marketing at 781.214.8124; gal(dot)steinberg(at)zappix(dot)com.

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Gal Steinberg
Zappix
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