With our focus on Net Promoter Score and prompt resolution for customer service inquiries, it is important for us to extend access of our world-class support to smartphones using native app capabilities.
Boston, MA (PRWEB) January 29, 2014
Today, Zappix announced that Merchant Warehouse, a leading provider of payment technologies and merchant account services, has selected the Zappix enterprise-class Visual IVR and Self-Service mobile app solution to provide mobile customer care to its merchants.
“Merchant Warehouse is recognized for delivering unsurpassed customer support. We are delighted to have the opportunity to extend the access to the contact center and provide self-service options on smartphones,” said Gal Steinberg, Vice President of Marketing at Zappix. “After the Zappix deployment, merchants will be able to access customer support resources and self-service options right on their iPhones or Android phones. Zappix even makes it easier to connect directly to the right customer service representative by selecting from a visual IVR menu on the smartphone screen.”
Through the Zappix iOS and Android mobile app, Merchant Warehouse merchant customers will be able to use mobile online forms, access multi-media self-help resources, make secure updates to accounts, etc. and also deliver the ability to place calls through smart visual-IVR menus directly within the app. Merchant Warehouse will leverage the app as yet another medium to communicate with its merchant customers through automated alerts and notifications.
“With our focus on Net Promoter Score and prompt resolution for customer service inquiries, it is important for us to extend access of our world-class support to smartphones using native app capabilities. Instead of developing our own custom app, we selected Zappix cross-platform customer service app for our mobile initiative because it brings voice and non-voice channels together in an intuitive interface that is already proven, provides flexibility and choice in service and is popular with consumers,” said David McSweeney, Executive Vice President of Operations at Merchant Warehouse. “Because there were no changes required to our call-center software or infrastructure, Zappix was an easy choice for us.”
More About Zappix:
The Zappix cloud-based multichannel cross-OS mobile customer support solution enables companies to rapidly and cost-effectively deliver and maintain a visual, intuitive customer care experience on mobile devices.
Zappix enables companies to provide superior customer service via an app at a fraction of the cost of developing and marketing their own app. Companies can change the app menus structure and content and publish the changes to all iPhone and Android devices instantly. In addition, Zappix’s robust and flexible API suite also allows for easy and rapid integration with CRM and other systems.
The Zappix solution has grown rapidly to support hundreds of companies that provide consumers a streamlined way to reach customer service through a smartphone visual IVR and mobile self service options. The continually expanding list of Zappix-supported organizations includes insurance companies, utility companies, banks, internet and mobile service providers, retailers, airlines and government agencies.
For more information about Zappix, contact Gal Steinberg, Vice President of Customer Experience at 781.214.8124; gal.steinberg(at)zappix(dot)com.
Other ways to contact Zappix:
Visit Zappix on the web at Zappix.com
Follow Zappix via Twitter: @izappix