Activate Care Empowers Community Information Exchange in 42 States

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2-1-1 Call Centers, community-based organizations, hospitals and healthcare systems, and government agencies all now use the CareHub™ platform to bring together all public health stakeholders to share integral data, processes, and technology

Activate Care®, a leader in integrated health and social care solutions, today announced its engagement with healthcare and social services stakeholders in 42 states through its integration with 2-1-1 Helplines, community-based organizations, healthcare systems and ACOs, and government agencies to better help communities collaborate, ultimately improving the healthcare and social services ecosystem in the U.S. Since the pandemic took hold one year ago, it has pushed the healthcare industry to create models that maximize efficiency and improve care.

As a leading provider of community information exchange solutions, Activate Care has been selected by national and regional healthcare and social services organizations to seamlessly facilitate real-time, cross-sector collaboration around patients with complex health, behavioral, and social needs, creating a 20 percent estimated mean savings of the total cost of care.

“Hundreds of organizations across the country trust Activate Care to help them address social determinants of health,” said Activate Care CEO and Founder Ted Quinn. “We’ve got to alleviate what I call ‘that’s not my job syndrome’ to ensure that all players working towards better public health have the tools they need to not just screen for SDOH issues, but intervene and drive change. We’ve seen when communities recognize that appropriately exchanging information across their community care provider networks, that positive change does happen.”

Caring for the social determinants of health requires full visibility into an entire patient population. Many SDOH interventions today rely only on health system data, which while highly structured, cannot show a full picture of the patients’ social needs. Government agencies, social services, and community-based organizations provide a wealth of social data not typically found in the healthcare system. A year into the country's experience of facing COVID-19, it is clearer than ever that challenges around mental health, homelessness, and other behavioral and social needs are vast and will continue. Without the data, community information exchanges cannot function to their full potential.

Activate Care’s Analytics offer access to all program data in the following ways:

  • In-tool downloads and exports
  • Custom reporting designed and built as needed, and updated daily to help programs take trends and scale operations
  • Standard exports without permission limitations
  • Report library, downloadable via in-tool console

Standard reports available to Activate Care’s customers include operational data such as patient assignments, task assignments, task status, and enrollment. Panel data such as patient demographics, health and social needs, and custom data tracking is readily available. Program data including care process progress and velocity, billing data, and platform usage is offered – all of which are key differentiators for Activate Care’s model.

In Florida’s Volusia County, Palm Beach County and Tallahassee County, Activate Care is helping to optimize data sharing and analytics to drive change. “We can’t vaccinate against the effects of unemployment, homelessness, domestic violence, mental illness, and so many other issues that are affecting our population,” said Sharon L’Herrou, president and CEO, 2-1-1 Palm Beach in Florida which covers five counties in the state.

“Our role as a 24/7 service to our community is to be a gateway for valuable information about testing, COVID safety, challenges regarding financial and health needs, all of those social determinants of health that are affecting us all so gravely. We must begin working more closely together to delve deeper to solve these intractable problems. We believe we can do more in these cases than just sharing information. At points, we’ve been overwhelmed with the level of need since COVID hit, and we’ve been talking with our community partners about how we can better integrate systems. As I learned more about Activate Care’s technology, data, and analysis to get community members on a path to better health, I was impressed. They seem to be the only provider putting local, community services at the center of their planning. And I think that will make all the difference in making a real impact quickly,” L’Herrou added.

About Activate Care®
Activate Care is America’s community information exchange platform, offering services, technology and data analytics to do the needed work supporting communities standing up care models that recognize the central role that social services provide in the care of vulnerable and underserved communities. Activate Care recognizes that social, physical, and medical care must be connected to realize the care goals of individuals and families. Activate Care’s cloud-based CareHub™ platform connects patients, families, care teams, and community partners to address social determinants of health and create better whole person care on the journey to health and wellbeing. With Activate Care, everyone directly involved with a patient’s health can act together to improve health and social outcomes, making healthier lives happen, wherever they are. Activate Care is boldly working with our partners to change care delivery across the country.

Headquartered in Boston, Mass., Activate Care is privately held and venture-funded by the disruptive innovation investment firm, Rose Park Advisors. The company was named one of BostInno’s “50 on Fire” in fall 2020, which showcases the 50 companies in Boston “with innovative approaches to solving problems and making the biggest impact.” For more information, visit

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Lisa Bell
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