Centennial, Colorado (PRWEB) August 05, 2014
Safety. Real-time problem solving. Learning on the job. Jones/NCTI tackles these and other top opportunities to educate field techs with Amp, a new mobile field performance tool. Amp advances the customer experience by providing just-in-time knowledge to frontline field teams.
Jones/NCTI also announced today the launch of its new Amp online destination, http://www.jonesnctiamp.com, where CLOs and educators can learn more about just-in-time knowledge and uses for the application.
With the wide array of services offered to residential and business customers, technicians are required to solve new and complex problems.
“Amp takes learning to the next level, and empowers technicians to do their job accurately,” said Stacey Slaughter, Jones/NCTI CEO and CFO. “As companies require a workforce with more comprehensive skills and education, Amp provides the just-in-time knowledge technicians need to provide an excellent customer service experience ‘in the moment.’ We are invigorating our products to ensure that Jones/NCTI tools support the way technicians learn today so that they can personalize their experience with bite-size, chunk knowledge, social learning and more.”
Amp’s technology-powered learning environment:
For more information on Amp, visit http://www.jonesnctiamp.com.
Jones/NCTI powers frontline teams and drives performance. The company equips the field for success with results-driven learning content and tools. Designed for the way people learn today, Jones/NCTI’s quality content and flexible technology solutions are created for use in the classroom and on the job. A passion for people development drives Jones/NCTI. Hundreds of thousands of technicians, customer service representatives and cable and broadband industry executives credit Jones/NCTI for the knowledge and skills needed to build rewarding careers and contribute to their companies’ growth. Clients achieve measureable gains with their business and customers through actionable, timely and relevant learning. Find out how Jones/NCTI helps partners deliver a superior customer experience at http://www.jonesncti.com.