Answering Service United Celebrates 25 Years in Business - Company Thrives In Struggling Industry By Providing Domestic, High-Quality Service
Lake Havasu, AZ (PRWEB) July 22, 2014 -- Answering Service United, will celebrate its 25th year in business this August: an impressive accomplishment that few have matched.
25 years in business makes Answering Service United older than Google, eBay, GoDaddy, Jamba Juice and Lucky Brand Jeans, all notable companies in the United States.
Operations Manager, Sandra Rademacher, says much of her company's success stems from low turnover and high-quality service. Reliable, well-trained, domestic employees have been key to their success. Unfortunately, many other call centers don’t operate under this same standard. During the past five years, Answering Service United has added more than 220 Americans to its payroll, increasing its staff by an average of 10% per year.
"To remain viable, many companies have decided to use foreign employees to man their phone lines," Rademacher said. "While this strategy may keep these call centers running for a while; more often than not, it ultimately backfires. Modern consumers have grown frustrated with poor customer service. They don't like communication problems and language barriers. Invariably, they want domestic support professionals, who are courteous and well-trained."
By investing in hard-working, attentive, domestic workers, Answering Service United has remained successful for a quarter of a century; and, according to Rademacher, there's no end in sight.
In 2010, one of Answering Service United’s employees went above the expected and called emergency services when something appeared to not be right with one of their callers. Turns out there was a carbon monoxide leak in the building and the agent quite possibly saved the life of that caller. This is just one example of how Answering Service United has gone above and beyond in training their employees to exceed client expectations at all times.
Answering Service United is based in Lake Havasu, AZ and services nationwide clients. They are prepared to take on nearly any challenge that is presented to them and will do it with the same level of expertise as they maintain with their current clients.
In celebration of their anniversary, Answering Service United is offering several specials to current and new customers. For more information, go to http://www.AnsweringServiceUnited.com.
Sandra Rademacher, Answering Service United, http://www.answeringserviceunited.com/, +1 (800) 955-8025, [email protected]
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