LAKE FOREST, Calif., Jan. 24, 2019 /PRNewswire-PRWeb/ -- Anyone Home Inc. is proud to announce multifamily industry icon, Gables Residential, has recently rolled out its portfolio with Anyone Home's Contact Center services. Gigi Giannoni, Vice President of Marketing & PR Residential/Retail at Gables commented, "Partnering with Anyone Home was not a decision we made lightly. After vetting several companies, and being vested in a long and valued partnership with our prior call center group, we felt it was in our best interest at this time in our prospect and resident service lifecycle to choose Anyone Home."
"Anyone Home was able to implement their call center service for our Gables portfolio within a 30-day window which helped serve Gables' business initiatives for the 2019 year," Giannoni shared. "For such a large rollout, the implementation was not only very smooth, but the attention to detail and the quality of service provided by the entire Anyone Home team assigned to our portfolio was impressive. The team was incredibly professional, thorough, and responsive throughout the entire process, ensuring that all of our needs were not only met, but exceeded."
Gables is looking forward to their new partnership with Anyone Home. "We know that Anyone Home will continue to showcase their focus on customer service, hospitality, and prioritization of Gables as a client. We also believe they will continue to remain innovative in their technology," Giannoni added.
Founder and CEO of Anyone Home, Todd Katler shared, "As a young start-up matures, earning the trust of marquee companies like Gables Residential is a clear sign of arrival. The continual migration and adoption of Anyone Home's platform by large, institutional clients shows the value recognized under the scrutiny of these consummate professionals."
In 2018, Anyone Home unveiled two new products: Call Analysis and Access Smart Lock.
"We develop each and every product with the prospect in mind. By incorporating their unique needs and desires directly into our technology, we've found we can provide the highest level of customer engagement and overall satisfaction," Katler shared.
With Call Analysis, property's track, score, and receive measurable insights into their on-site leasing call quality for all initial inquiries. Katler added, "This creates an unbiased feedback loop that will help properties identify leasing patterns, trends, and pinpoint exactly where additional training is needed as a complete representation of all their efforts."
"Since inception, Anyone Home has supported phone, email, chat, and SMS messaging. In 2015 we launched Access Scheduler for single-family customers to allow prospects to self-schedule agent led tours online, which saw a double in lease to lead conversion rates as well as 3-5x higher showing set ratios. To meet the showing demands and scheduling constraints of today's busy customer, we developed the newest addition to the self-tour product line for our multi-family clients, Access Smart Lock," shared Katler.
Access Smart Lock provides a temporary code to remotely unlock the door for a safer and more controlled self-touring experience. Combined with credit card, phone, and a fraud check to maintain the integrity of the community, this technology extends the operating hours of your community for pennies and more importantly, allows prospects to tour when and how they would like.
Katler concluded, "These products along with our existing solutions represent our unwavering dedication to enable great engagement according to the desires of the customer, creating a premium experience in today's extremely competitive market conditions."
ABOUT ANYONE HOME INC.
At Anyone Home Inc., we're on a mission to elevate the rental housing experience for both prospective and existing residents. We believe as the rental experience improves, customers lease more homes more efficiently and at a lower acquisition cost.
Headquartered in Lake Forest, CA, Anyone Home is the premiere contact center and customer relationship management (CRM) solution for the rental housing market, providing the highest level of customer engagement and satisfaction.
Owners and managers save time and money through a fully integrated contact center that provides critical information to prospective renters, scheduling tours and fielding all service requests – even emergencies. At Anyone Home, our technology is built to put your customer at the center.
To learn more, please visit anyonehome.com or call us at 888-913-3913. Follow us on Facebook, LinkedIn, and Twitter.
MEDIA CONTACTS
Megan Garrison
Product Marketing Manager
megan(at)anyonehome.com
949-916-6809
Todd Katler
CEO
todd(at)anyonehome.com
949-916-7007
SOURCE Anyone Home Inc.
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