Application Performance Management (APM) Software Users Review Vendors for Satisfaction, Revealing Top Four Through SoftwareReviews

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SolarWinds AppOptics, IBM Cloud App Management, Splunk Application Performance Insights, and Microsoft Application insights are named the 2020 APM SoftwareReviews Data Quadrant gold medalists.

2020 Application Performance Management Data Quadrant

The APM space is evolving rapidly, posing challenges for a traditional, ‘best-of-breed’ tool selection process. There is a continual arms race of features and integrations, and we may see increasing consolidation over the next couple years.

SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2020 Application Performance Management Data Quadrant Awards, naming four gold medalists based on excellent user reviews. The following vendors are leaders according to software users’ answers to questions focused on user satisfaction, which have been crafted by seasoned IT industry analysts and backed by 22 years of IT research:

  • SolarWinds AppOptics
  • IBM Cloud App Management
  • Splunk Application Performance Insights
  • Microsoft Application Insights

What makes the SoftwareReviews Data Quadrant Awards different is the inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. These ratings create a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.

SolarWinds AppOptics ranked highest among users, earning the number-one spot in business value created, real user monitoring, breadth of features, product strategy and rate of improvement, ease of customization, code performance monitoring and dependency tracking. IBM Cloud App Management users were exceedingly satisfied, giving the vendor the top score of 80% for ease of data integration. Splunk Application Performance Insights performed consistently well according to users, taking the number-one spot for breadth of features, usability and intuitiveness, ease of IT administration, application logging, error reporting, scalability and transaction request performance. Microsoft Application Insights did well across the board and exceeded customer expectations with its number-two spot with 88% for scalability.

Derek Shank, senior research analyst at Info-Tech Research Group explains “The APM space is evolving rapidly, posing challenges for a traditional, ‘best-of-breed’ tool selection process. There is a continual arms race of features and integrations, and we may see increasing consolidation over the next couple years. Organizations currently procuring an APM solution should be prepared to replace it in the next 36 months.”

About SoftwareReviews Data Quadrant Awards and Software Reports

SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.

About SoftwareReviews

SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.

By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:
Leanne O’Brien
Director, Communications & PR
lobrien@infotech.com
1-888-670-8889 ext. 3409

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