Aragon Identifies Team Collaboration as a Critical Asset to the Digital Enterprise

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Aragon evaluates 19 major providers in the team collaboration market.

Aragon Identifies Team Collaboration as a Critical Asset to the Digital Enterprise

Aragon Identifies Team Collaboration as a Critical Asset to the Digital Enterprise

Team collaboration has become one of the go-to applications in the remote work era and is poised to go higher.

Aragon Research identifies nineteen major providers in its Globe for Team Collaboration, 2022, published today.

Over the past 18 months, team collaboration has become vital for daily work. Enterprises no longer rely on emails as a primary source of communication. Team collaboration is important for remote employees, but it is also important for first-line workers. These are individuals who don’t sit at a desk all day. Team collaboration enables first-line workers to schedule shifts, complete tasks, and more – all from a mobile device.

A primary focus of team collaboration is the ability to facilitate real-time messaging. This can be between managers and their teams, internal and external members of a project, and for 1:1 communication. For frontline workers, team collaboration helps with real-time communications on their mobile devices – such as responding to a service call or customer request. We are also seeing team collaboration serving as a primary tool for immediate notification, which is important for announcements and emergencies.

Virtual agents are becoming a more prevalent feature in team collaboration offerings. The vision is to have virtual agents as digital assistants to help schedule or begin calls, start recording, launch meetings, make adjustments for encountered errors, and more.

The report outlines the evolving team collaboration market which includes:

  • Real-Time Communication for Hybrid Work
  • Virtual Agents and the Automation of Tasks and Meetings
  • Core Elements of Team Collaboration
  • Team Collaboration as a Primary Tool for First-Line Workers

“Team collaboration is the new digital workplace, and is at the heart of a simpler and faster way to communicate and collaborate with co-workers and customers,” said CEO of Aragon Research, Jim Lundy. “Team collaboration has become one of the go-to applications in the remote work era and is poised to go higher.”

The providers evaluated in this Globe report include: 8x8, Amazon, Avaya, Cisco, Fuze, Google, LogMeIn, Mattermost, Microsoft, Mitel, RingCentral, ServiceMax, Slack, Symphony, TigerConnect, Unify, Vonage, WhatsApp, and Zoom.

Enterprises should use this Globe report to help them evaluate team collaboration providers and to understand where the market is headed. Aragon clients can access the Aragon Research Globe for Team Collaboration, 2022 in the AIN client community or on aragonresearch.com.

About Aragon Research
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts. For more information, visit https://www.aragonresearch.com/.

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