In its latest Hot Vendors report, Aragon Research Inc. identifies emerging vendors in two markets.
PALO ALTO, Calif. (PRWEB) June 18, 2020
Each year, Aragon Research selects Hot Vendors across multiple markets that are noteworthy, visionary, and innovative. They may have a new technology that expands capabilities, a new strategy that opens up markets, or just a new way of doing business that makes them worth evaluating. In its latest Hot Vendors report, Aragon Research Inc. identifies emerging vendors in two markets: conversational AI and workflow and content automation.
As advances in artificial intelligence and new approaches to business strategy redefine the way enterprises approach customer interaction, conversational AI technologies are growing in sophistication and scope.
“What makes an AI-enabled chatbot powerful is its ability to learn and respond dynamically, depending on the context,” says CEO of Aragon Research, Jim Lundy. “While basic chatbots operate with a strict ruleset, true conversational AI is capable of learning from experience to improve its interpretive abilities.”
Aragon Research identifies four Hot Vendors in the conversational AI market for 2020: Amplify.ai, Inference Solutions, Rayon.ai, and Serviceaide.
Many enterprises still rely on disconnected legacy systems that provide multiple different structures for managing document processes. This could lead to confusion, unnecessary work, and bottlenecks in the enterprise document journey.
Workflow and content automation (WCA) adds agility to the business processes it modifies. It eliminates unwieldy legacy applications that have become difficult to maintain as business processes have evolved.
The report highlights several ways that WCA can help enterprises:
- Move towards a more unified and integrated business model
- Speed up core business processes
- Reduce their rate of document errors
- Achieve faster digital transactions
- Utilize analytics capabilities
Aragon Research identifies four Hot Vendors in the workflow and content automation market for 2020: Conga, Ecrion, Ironclad, and PactSafe.
Aragon clients can learn more about these providers by reading the Special Report: Aragon Research Hot Vendors for 2020 Part II.
About Aragon Research
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts. For more information, visit https://www.aragonresearch.com.