SPARROW Joins ARC Credit Card Working Group to Optimize Travel Industry Payment Processes

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SPARROW is excited to join Airlines Reporting Corporation’s® (ARC) working group to discuss how to overcome industry challenges in payment processing.


SPARROW applauds the foresight and initiative taken by ARC and all of the representatives in attendance to address the challenges unique to the travel industry

On April 7-8, 2015 SPARROW was invited by Airlines Reporting Corporation® (ARC) to join their working group to discuss the challenges facing the travel industry when it comes to credit card payment processing. SPARROW joined representatives from leading reservation systems, airlines, and payment processing services to discuss the way forward in standardizing data communication to improve efficiency and reduce operational costs.

“SPARROW applauds the foresight and initiative taken by ARC and all of the representatives in attendance to address the challenges unique to the travel industry,” said Matanda Doss, SPARROW CEO. “We are excited to bring SPARROW’s expertise and technology to the table and be a part of a proactive solution.”

There are many issues dealing with communication across different systems as ticketed passenger data is utilized to reserve flights and settle credit card transactions. Because multiple systems are necessary at different steps required by travel industry partners, the challenges inhibit optimal payment processing. Information is not standardized and differences in terminology create downgraded transactions. Downgraded transactions lead to inefficiencies, increased credit card fees, and reduced cash flow. These are among the very issues that SPARROW expertise and technology is poised to address.

SPARROW technology is designed with cash flow optimization and systems integration in mind. The SPARROW system enables information synchronization across multiple systems to generate advanced reports, as well as the capability to minimize downgraded transactions. These features along with the ability to significantly reduce transaction costs were brought to the conversation on how to optimize transactions specifically for the airline industry.

Among the list of attendees, Sparrow was honored to be the sole payment software system in attendance. Sparrow has enjoyed its relationship with ARC since 2013 when it integrated the SPARROW HUB (“Helping Unify Business”) with the ARC settlement system. This allowed clients to streamline sales and reporting capabilities while simplifying integration with the ARC settlement platform. Adjunct to this, airlines are benefiting from greater payment security and Level 1, 3.0 PCI compliant data processing. Inclusion in this work group strengthens SPARROW’s offering to airlines who seek payment optimization.

About ARC
ARC powers the U.S.-based travel industry with premier business solutions, travel agency accreditation services, process and financial management tools, and powerful data analytics. In 2013, ARC settled $86 billion worth of carrier ticket transactions for more than 9,400 travel agencies with 13,000 points of sale. By providing world-class business services and products, ARC enables participating agencies and 200 carriers to focus on what's important—increasing their revenue. Established in 1984, ARC is headquartered in Arlington, Virginia. For more information, please visit

SPARROW is a global payment solutions innovator that delivers state of the art tools and services to merchants, Independent Sales Organizations (ISOs), and Independent Software Vendors (ISVs). Product innovation combined with superior levels of service results in increased operational efficiencies and cost-savings, omni-channel products, and opportunities for business growth. Clients range from startup companies to multi-billion dollar enterprises.

SPARROW provides highly transparent merchant account services to many verticals and all risk categories. Our cloud-based payment gateway software, military-grade security, and a user-friendly interface delivers the most comprehensive payment solution to date to merchants around the globe.

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Alyssa Paul
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