Yelp! has proven an invaluable tool for us at Da-Les Auto Body, because we can't fix what we don't know is wrong.
Sunnyvale, Ca (PRWEB) March 04, 2014
Da-Les Auto Body, an auto body shop in Sunnyvale, Calif., is currently celebrating 10 years on Yelp! Over the course of the past decade, Da-Les is proud to announce that they have maintained a solid 4-star rating on the popular website, which allows consumers to post honest reviews of various businesses.
As a new blog on the Da-Les Auto Body website notes, Dave Ressa, the owner of the auto body shop, is proud of his company’s outstanding and long-lasting record with Yelp! He feels the 10-year anniversary highlights the shop’s commitment to excellent customer service as well as their ability to adapt over the course of the past several years to the ever-changing technological landscape.
“In today’s business environment, every customer that comes in can be your best cheerleader or saltiest critic,” Ressa said, adding that this has become increasingly important with the influx of modern technologies, starting with Apple in their own backyard. Ressa went on to add that some online review sites are better than others, especially at determining legit versus fake reviews.
“We keep our eye on all them, we value the feedback we get as an opportunity to grow and learn,” he said.
“As computer and Internet technology has grown and expanded, from MySpace to Facebook to Google, we have made it a point to stay current—not just with trends and advances in automotive repair, but also in the wider world of communication. In this way, we have been able to better serve our clients and respond more quickly and efficiently to concerns and problems they might have.”
As the new blog explains, Yelp! was founded in 2004 in San Francisco, Calif. by Jeremy Stoppelman and Russel Simmons. Initially a local review website, it soon grew beyond the Bay Area and is now considered to be one of the best online review sites in the world.
Because customer service and feedback is so important to Ressa and everyone else who works at Da-Les, it was only natural that they would become involved with a website like Yelp! Knowing and understanding the needs and concerns of their clients is crucial for everybody at Da-Les to know how to improve the ways they do business. Thanks to sites like Yelp!, they can do just that.
“Yelp! has proven an invaluable tool for us at Da-Les Auto Body, because we can't fix what we don't know is wrong,” Ressa said, adding that after several years in the auto collision repair business, they are very good at what they do.
“However, we also acknowledge that there is always room for improvement, no matter how much we strive for excellence. Because of this, we look to sites such as Yelp! for customer feedback and information, not only on our strong points, but places where we can do better.”
About Da-Les Auto Body:
Da-Les Auto Body is located at 728 San Aleso Avenue Sunnyvale, CA 94085 (contact phone number 408-734-3100). It is a full service repair facility that caters to foreign and domestic vehicles while utilizing the latest and most advanced collision repair techniques, tools and equipment. They have been named the number one collision repair facility for the past four years by Consumer Business Review. The Certified Green Investment shop has an impressive green program in place and is an award winner from the City of Sunnyvale for "Outstanding Commitment to Environmental Protection." Da-Les serves the Sunnyvale, Santa Clara, Mountain View, San Jose and Milpitas areas.
For more information, please visit http://da-lesautobody.com/.