(PRWEB) October 31, 2013
CabinetParts.com has recently launched an online Q&A support that is intuitive. Utilizing 17 years of archived e-mails, new technology has been created to search this data and automatically answer many customers’ questions. This intuitive Q&A constantly updates and refines the answers based on how a customer asks. The more questions people ask, the smarter it becomes.
The online Q&A allows a customer to ask any question, whether a shipping question or one regarding product info, search the database and offer a list of relevant answers. However, for questions that require more detail, live chat and e-mail are also available.
Cabinetparts.com, already a leader in knowledgeable tech support, will now only get better and faster. Combined with their upgraded product review section, this new technology will only enhance its already great customer service experience.
"Many customers are ready to place an order but have one last question to ask. Now they do not have to wait for an e-mail reply and/or call our 800 number," comments Pat Abbe, president of Cabinetparts.com. "This is especially important after hours, when the CSR team is not available."
So try it out and see if you don't agree. Go to http://www.CabinetParts.com and click on "Ask an Agent."
CabinetParts.com is a leading Internet cabinet hardware distributor.
Founded in 1997, CabinetParts.com has rapidly become a leading online merchant for cabinet hardware for both consumer and commercial customers.