At the end of the day, the most important thing for the customer is to keep his machine running and that’s what our Customer Service division with the CNCRouterShop store and CNCRouterCoach systems is designed to do.
Burlington, Ontario (PRWEB) October 17, 2013
AXYZ International, the leading supplier of high-performance routing, cutting and engraving solutions to the Plastics, Signmaking, Woodworking and Metal Fabrication industries, has expanded the available products available on its CNCRoutership Division website, http://www.cncroutershop.com, so that customers have access to parts whenever they need them, avoiding costly downtime. Available spare parts range from controller parts to fuses, belts and bearings. Customers can even purchase replacement spindles, vacuum pumps and controllers.
AXYZ’s CNCRoutershop Division now also offers virtual support, and technicians can remotely diagnose customers’ controllers and access configuration and log files, an efficient maintenance solution which means less time spent waiting for technicians to arrive onsite and machine inactivity.
In addition, now there is even more training available at the CNCRoutershop Division, ranging from standard courses to customized programs created to address clients’ training needs. Online training is in high demand by customers because they can take lessons whenever their schedule allows, and also avoid the time and costs that come with travelling to an external training site.
“At the end of the day, the most important thing for the customer is to keep his machine running and that’s what our Customer Service division with the CNCRouterShop store and CNCRouterCoach systems is designed to do,” says Robert Marshall, vice president of market development at AXYZ.
About AXYZ International: Beginning in 1990 as a machinery service company in Mississauga, Ontario, AXYZ International has since expanded into manufacturing their own CNC Routers. Now an international company with 11 offices in 4 countries, AXYZ is the leader in cutting systems for signage, aluminum composite, metalworking, and more, with the quickest fabrication and delivery times in the industry.
For more information, visit http://www.cncroutershop.com, and contact Robert Marshall, vice president of market development, rmarshall(at)axyz(dot)com, 44 115 9758100.