Bandwidth and 911 ETC Partner to Provide Emergency Services to North America’s Largest Enterprises

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E911 leaders manage emergency services for enterprise customers from beginning to end

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“This reliability is why we’ve trusted Bandwidth with a critical part of our platform for years. It’s one of the reasons why we’ve been able to expand our business and gain the support of the nation’s largest enterprises," said Bill Svien, 911 ETC.

For organizations with multi-line phone systems, managing E911 services is not only time consuming and complex at minimum, but potentially legally and physically dangerous. That’s why Bandwidth and 911 Emergency Telecom Company (ETC), two leading emergency services providers, have partnered to provide seamless E911 connectivity to over one hundred companies nationwide, including several in the Fortune 100.

As communication technologies within organizations have advanced, the complications surrounding the issue of E911 have only increased. Organizations often don’t realize that action must be taken on their part to ensure that an outgoing 9-1-1 call will have accurate location and route to the correct Public Safety Answering Point (PSAP).

The Bandwidth-911 ETC partnership creates a full-service solution for any organization that requires seamless 9-1-1 routing. 911 ETC provides location technology for an enterprise to ensure the accuracy of outgoing 9-1-1 calls. As part of 911 ETC’s full suite of emergency services technology, the company uses Bandwidth’s IP-enabled emergency call routing network to route emergency calls to the correct PSAP. Bandwidth’s API-based emergency platform ensures that 911 ETC’s solution works efficiently and accurately, by allowing its engineers to seamlessly integrate with Bandwidth to enable nationwide emergency call routing directly within its voice and location positioning technology.

The end result is a trusted solution that enterprise users have depended on for over a decade. Both Bandwidth and 911 ETC have partnered on over 100 customer implementations, including several in the Fortune 100.

“It’s critical in the emergency services business is that our clients trust us for our accuracy and stability,” said Bill Svien, Vice President of Corporate Strategy at 911 ETC. “This reliability is why we’ve trusted Bandwidth with a critical part of our platform for years. It’s one of the reasons why we’ve been able to expand our business and gain the support of the nation’s largest enterprises.”

“As 9-1-1 call routing becomes increasingly complex, it’s essential that organizations work with providers that have a strong track record of industry success,” said Steve Leonard, EVP and General Manager at Bandwidth. “As communications technology continues to evolve, we are optimistic that our joint technology will continue to exceed the emergency services needs of customers across the country.”

For more information on how 911 ETC manages E911, visit

For more information on Bandwidth’s emergency services solutions, visit

About Bandwidth
Bandwidth is among the nation's largest and fastest-growing communication technology companies. The company operates two divisions – business solutions and consumer (Republic Wireless) that share a mission of transforming the communications industry. Across the divisions, Bandwidth provides a full range of communications services, including voice origination, termination and toll free; a full suite of 9-1-1 services; SMS solutions; SIP Trunking; hosted VoIP for SMBs; and a consumer wireless business. Founded in 1999, and a certified CLEC in 49 states, Bandwidth is a profitable company headquartered in Raleigh, NC with a large remote office in Denver, CO and field offices in eight other cities.

About 911 ETC
911 Emergency Telecom Company is a leading provider of E911 emergency services across the United States and Canada, helping organizations meet E911 regulations and keep people safe. Founded in 1997, 911 ETC is widely recognized within the industry for its expertise and ongoing, fully managed E911 service. The company manages exclusive or hybrid E911 solutions for analog, digital, IP, SIP and wireless phones for organizations of all types and sizes.

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Adam Novak
PAN Communications
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