Bay Area Call Center Recognized As Leader In The Contact Center Industry With Top Tier Service and Technology
Direct Line Tele Response of Berkeley, CA has been honored with the exclusive 2019 Award of Excellence for the 14th consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry's Trade Association for providers of call center services including telephone answering and message delivery. Direct Line was presented with the Award recently at the CAM-X 55th Annual Convention and Trade Show held at the Fairmont Macdonald Hotel in Edmonton, AB.
BERKELEY, Calif., Oct. 1, 2019 /PRNewswire-PRWeb/ -- Direct Line Tele Response of Berkeley, CA has been honored with the exclusive 2019 Award of Excellence for the 14th consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry's Trade Association for providers of call centre services including telephone answering and message delivery. Direct Line was presented with the Award recently at the CAM-X 55th Annual Convention and Trade Show held at the Fairmont Macdonald Hotel in Edmonton, AB.
"It's an incredible honor to have earned this distinguished award for 14 consecutive years. Based on the internal quality assurance protocols we implement, coupled with the excellent feedback received from our annual client satisfaction survey, we're certain we provide excellence in the caller's experience and to our clients", says Ken Goldenberg, President and Owner of Direct Line.
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
"A benchmarking program with the depth and longevity of the CAM-X Award of Excellence, 30 years, has indeed stood the test of time. Winners of this award have often spent years honing their in-house call quality programs before either entering this program or winning for the first time. Receiving this esteemed award is a testament to consistent, excellent service over a long period of time. A hearty congratulations to every award winner." says CAM-X President Pat Vos.
Now a fourteen-time winner, Direct Line Tele Response earned the Diamond Plus Award for fourteen years. CAM-X extends its congratulations to the staff of Direct Line Tele Response on their proven quality service to their customers.
About CAM-X
CAM-X is a Canadian based trade Association for the Call Management industry which includes call centers, telephone answering, telemarketing, and other communication services. Their goal is to contribute to their members' profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit our website for more information.
SOURCE Direct Line Tele Response
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