Being able to keep track of calls in an orderly fashion will help speed up the communication process and allow for easy monitoring.
(PRWEB) April 01, 2014
For businesses that receive a high volume of calls, having the best call center software available is a necessity. The right software can help a company keep calls organized so that they can continue to provide great customer service for their client base. Being able to keep track of calls in an orderly fashion will help speed up the communication process and allow for easy monitoring.
Call center software providers do more than just allow user’s to easily monitor their call volumes. Most providers have customizable services that help fit the needs of businesses of all sizes. They offer secure networks that are PCI and CPNI compliant, so that customers do not have to worry about their privacy being in jeopardy. Other features that many providers offer are call recording, agent scripting, easy activation and more.
Recently, specialists at Voxilla.com put together a list for the best call center software providers for 2014. For their list, they took overall price, customer service, additional enhancements and more into consideration. When choosing the best call center software provider, it is important to know what they offer and more importantly how it would fit into your business. Here are the best call center software providers for 2014 that Voxilla.com came up with:
8x8, Inc. has a very secure PCI and CPNI compliant system. The fees are low and the installation process is simple. Call center software from 8x8, Inc. also includes additional enhancements such a real time reporting and monitoring, skills-based routing and more. The system is customizable and allows for user’s to route calls to the appropriate agent based on their skills set.
The cloud-based system by SafeSoft Solutions helps companies improve their marketing and sales productivity. They offer a free trial of their service so that a client can try out all of the available products to see if it is the correct fit for them. SafeSoft Solutions provides account managers to each account to help train and assist with any questions that may arise. Their system is highly customizable and able to adapt to the needs of each client.
4PSA has award-winning Unified Communications software and cloud service. Their VoipNow SPE service can bring together multiple communication channels. They offer a wide array of tools that are dedicated to reporting. Their advanced and comprehensive reports can allow administrators to monitor call-queues, customer activity and more.
Allowing a company to see the customer activity and to be able to monitor everything through reporting will help each business determine their strengths and weaknesses. With a call center software provider, those high volumes of calls coming in will all have a destination and be answered in a quick and effective manner. For a business, the less time a customer is on hold, the better. Call center software not only helps the business that is using it, but it also helps the customer. If the customer is happy, then the relationship can continue to grow and that is the main objective for the call center software providers listed above. People interested in learning more about call center software providers can visit: http://voxilla.com/call-center-software/.