One immediate benefit we have seen is survey response rates. We went from 8% to over 22% in just the first several weeks.
St. Louis, MO (PRWEB) September 05, 2013
Better Life Maids has partnered with Review Buzz to create a unique online portal. The Review Buzz system brings together all of Better Life Maids reviews from different platforms like Yelp, Google Places, Facebook and more. The system also has online profiles of team supervisors, and allows clients to "meet" their team virtually before they arrive on their cleaning day.
Better Life Maids has long been a leader in using innovative technology to help deliver their clients a superior cleaning experience. Some past innovations have included an iPhone checklist completed after each visit, an online scheduling portal available 24 hours per day, and a one-of-a-kind software system that provides clients reminders the day before each visit and much more. The addition of the Review Buzz system is one more step by Better Life Maids to make their clients cleaning experience like nothing else they have seen before.
"I am really happy to have partnered with Review Buzz," said Matthew Ricketts, the President and Chief Experience Officer of Better Life Maids. "One immediate benefit we have seen is survey response rates. We went from 8% to over 22% in just the first several weeks. This allows us to have more confidence in the sample size and make better business decisions based on the results we receive. Our clients have also really appreciated the email reminders with the link to their team member profiles. It just helps make the service more personal for our clients."
It helps Better Life Maids stay one step ahead of the competition. Clients feel more comfortable with the service when they know their team and build deeper relationships. They know they have a voice and that Better Life Maids is listening.
Staff members are engaged by the system as well. They earn reviews through their hard work, but the system allows them to feel more comfortable asking for surveys and reviews as the process is clearly delineated for their clients. When the team members get surveys and reviews, they earn points and rewards, and are placed on a leader board. Great surveys and reviews lead to greater recognition. It is a win win system.
About Better Life Maids
Better Life Maids is a green house cleaning service founded in St. Louis, MO. It has created a unique marketing partnership with Better Life, a natural household cleaning products manufacturer. Together they are working to create the first national name brand in natural household cleaning products and green house cleaning services. Better Life Maids is expanding in select markets through a franchise development system. For more information visit http://www.betterlifemaids.com or http://www.cleanhappens.com.