The rating reaffirms Birch Gold Group's longstanding reputation as a trustworthy organization that treats its clients with honesty, courtesy and respect.
Burbank, CA (PRWEB) January 21, 2014
Birch Gold Group is proud to announce that the prestigious Better Business Bureau (BBB) has reaffirmed the company's A+ rating – the highest possible grade that can be awarded to a business by the national organization.
Known for its commitment to customer satisfaction, the precious metals company has maintained an exemplary record of service since its inception. The business is a leading dealer of gold and silver, helping people protect their savings with investments in precious metals. Independent Birch Gold Group reviews, from both consumers and business review websites, consistently reflect the company's dedication to its clients. The company has not received a single BBB complaint in its history.
The BBB is considered the foremost authority on business ratings, scoring companies on their background, advertising practices and customer feedback, among several other factors.
"We are extremely proud and honored to be recognized as an A+ business by the Better Business Bureau," says Andy Klein, Marketing Director at Birch Gold Group. "The rating reaffirms our longstanding reputation as a trustworthy organization that treats its clients with honesty, courtesy and respect."
The BBB is designed to help consumers find organizations they can trust, while offering them a place to share their personal experiences and criticisms of companies. The organization bases its ratings on 16 factors, which include the volume of customer complaints (if there are any), how a business responds to any complaints it may receive, a review of the business's advertising, the type of organization and how long it has been in business.
To date, there have been zero Birch Gold Group complaints on the company's BBB record, a feat that Birch Gold fully intends to maintain.
"Our clients trust us to provide them with the education and personalized attention they need to make informed decisions about their financial future," says Klein. "Anything less than an A+ rating with the BBB would mean that we aren't serving our customers as best we can."
Birch Gold Group is also a BBB-accredited business, which means it must adhere to a more rigorous set of standards, called the BBB Code of Business Practices. As a more comprehensive version of the BBB Standards for Trust, these guidelines encompass "eight principles that summarize important elements of creating and maintaining trust in business," according to the Better Business Bureau.
The eight standards require businesses to: 1) Build trust, 2) Advertise honestly, 3) Tell the truth, 4) Be transparent, 5) Honor promises, 6) Be responsive, 7) Safeguard privacy and 8) Embody integrity. Each standard has its own defined list of requirements, which govern how businesses should represent themselves to consumers, how they license themselves and how they address marketplace disputes.
In addition to the A+ rating from the Better Business Bureau, Birch Gold Group ratings from several other business review organizations also reflect the company's excellence. Birch Gold is rated AAA by the Business Consumer Alliance and it also maintains 5-star ratings on numerous other review websites, including Trustlink.org, Trustpilot.com and Yellowpages.com.
For more information on Birch Gold Group or its precious metal investment options, please call (800) 355-2116 or visit http://www.BirchGold.com.
About Birch Gold Group
Birch Gold Group, the Precious Metal IRA Specialists, is a leading dealer of physical gold and silver in the United States. The company helps people protect their hard-earned savings with investments in precious metals; clients do this by taking physical possession of the metals they purchase or by moving an existing IRA or 401(k) to an IRA backed by gold and silver. The organization is the only precious metals IRA company that is a member of the Retirement Industry Trust Association (RITA). For press inquiries or more information on Birch Gold Group, please call (800) 355-2116.
About Better Business Bureau
For more than 100 years, the Better Business Bureau has been helping consumers find businesses, brands and charities they can trust. In 2012, consumers turned to the BBB 124 million times for Business Reviews on more than 4.5 million companies and Charity Reports on 11,000 charities, all available for free at http://www.bbb.org. The Council of Better Business Bureaus is the umbrella organization for 113 local, independent BBBs across the United States and Canada, as well as home to its national programs on dispute resolution and industry self-regulation.