We've realized that there are things we can do to improve our level of customer service. We want to make that happen right away, so these initiatives are very important to us.
SAN DIEGO, CA (PRWEB) August 12, 2013
BirthRecords.us.org is launching a major customer service initiative aimed at greatly increasing customer satisfaction, the company announced yesterday.
“We've realized that there are things we can do to improve our level of customer service,” a BirthRecords.us.org spokesman said. “We want to make that happen right away, so these initiatives are very important to us.”
The first step BirthRecords.us.org will take is increasing the number of customer service staff in order to lower the amount of time people are kept on hold, he said.
“We will also offer more training to our customer service staff so that they can solve problems more quickly,” the BirthRecords.us.org spokesman said. “Our goal is to make sure that every question or concern is resolved in five minutes or less.”
BirthRecords.us.org is also going to become proactive by looking for customer concerns online and try to help those people as well, he said.
“Not everyone who has a problem will contact us,” the BirthRecords.us.org spokesman said. “Some of them will simply post their complaint online. Part of our staff will be searching for those people and then reach out to them to solve the concern.”
Finally, BirthRecords.us.org will hire a consulting firm to help them come up with new ways to achieve best practices in customer service, he said.
“This is a long-term initiative that will be good for both our company and our customers,” he said.
BirthRecords.us.org was created to give people access to public birth records. It offers consumers an independent source of birth record information from a constantly updated database. Visit BirthRecords.us.org to chat with a live representative, call 1-877-393-4334, or email Manager(at)BirthRecords(dot)us(dot)org with any questions or concerns.