With cost-effectiveness no longer being the #1 reason for outsourcing, BPO companies switch to staff training to gain a competitive advantage and to ensure employee turnover remains low.
San Francisco, CA (PRWEB) May 29, 2014
Outbounders' launches "Ocademy," training resources for best practices that lead to enhanced employee productivity, satisfaction and performance.
Employee turnover in the BPO industry is pervasive. It is estimated that in the BPO industry it can climb as high as 50% — a figure that doesn’t go unnoticed. BPO employees leave their jobs due to company strategy changes, low pay, or job role elimination. To make the BPO industry more employee-friendly, companies are implementing new practices and policies to ensure employee retention, competitiveness, and satisfaction.
BPO companies that seek ways to retain young talent and boost its productivity and performance resort to financial and lifestyle incentives and training courses to improve and expand their skills. This is what Outbounders' does with Ocademy: it ensures the best possible level of employee satisfaction for both client and talent.
Ocademy.org is a sales, marketing and leadership educational initiative offered to Outbounders' premium members so employers can improve the performance of their sales force and increase profitability.
With cost-effectiveness no longer being the #1 reason for outsourcing, BPO companies are switching to staff training to gain a competitive advantage and to ensure employee turnover remains low. Ocademy helps Outbounders’ clients to offer their sales force essential skills for becoming key players in the company’s success.
Staff training doesn’t solely benefit the employer, but the employee too. With Ocademy training for instance, sales teams gain the confidence, motivation and negotiation skills to close deals and retain old customers.
For more insights and information on outsourcing and employee satisfaction, visit the Oubounders' marketing blog.
Outbounders' helps companies from all over the world get access to top talent and grow their business with outbound marketing campaigns. Outbounders’ emphasis on low-cost services and the adherence to industry standards, reassures firms that outsourcing back-office services will lead to business development and increased revenue.
Mark Harai - (303) 800-0944/ mark(at)bloggerbeat(dot)com
James Rick Stenson – (302) 233- 7116/ james(dot)stinson(at)outbounders(dot)com