(PRWEB) February 19, 2014
Bluecube IT has launched a major marketing campaign in an attempt to expand its market share in England’s capital city. The campaign will target the local business market, including London, Oxford, and Milton Keynes. In fact, the company’s services can be provided throughout the UK – it can reach over 90% of the population in under an hour’s time.
Specializing in cloud computing, managed services, hosting, and software development, Bluecube provides an IT support service that focuses on finding resolutions to problems. Technical support is available 24 hours a day, 365 days a year. Once a client logs a call, the average response time is four minutes, the company guarantees it will respond to any incident within 15 minutes. Engineers have been highly effective at resolving issues on the first call. The company has measured its performance against several industry standards, guaranteeing clients top-notch service.
Support is available through an online portal. When a client logs on, they can view every action leading to a resolution. They can also set target times and contact support from here. In the background, Bluecube monitors hardware and implements trend analysis to identify and prevent issues before they become a problem. In addition, key users can be labeled VIPs and have a role in making IT decisions.
Also provided with the service is access to a 24/7 telephone service desk, 24/7 online service desk, on-demand reporting, and on-site support. Businesses small and large receive the same level of support regardless of their structure. Corporations in the London area and beyond will receive the same attention as a home-based business. Bluecube IT is a Microsoft Gold Certified Partner, Dell Certified Partner, and a Business Partner of HP, partnerships which indicate Bluecube is at the forefront of modern computing technologies.
The Client Portal is accessible via a simple online login. On the access page users can find the support email address, phone number, and information about online help. The organization’s goal is to always be available to clients when they need a qualified engineer. Whether the problem can be resolved remotely or via on-site service, Bluecube IT will get the job done.
As the company moves forward with its London marketing campaign, it plans to be accessible to even more businesses throughout the region. For more details on Bluecube IT’s support program, go to http://www.bluecube.uk.com/it-support-specifications.
About Bluecube IT
Bluecube IT is a UK-based IT services provider. It helps local businesses grow and have access to technical expertise while reducing business costs. In addition to professional IT support services led by qualified engineers, the company provides cloud computing, software development, web hosting, remote backup, and telecom services. See http://www.bluecube.uk.com for more details.