Library Experts Join Boopsie in Customer Service, Social Media and Library Outreach Positions

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Corporate Librarian and Social Media Expert, Silvia Spiva, and Academic Library Assistant, Katie Stinson, are the newest members to join the Boopsie for Libraries team and help grow and broaden its library industry expertise.

Katie Stinson and Silvia Spiva

Katie Stinson and Silvia Spiva

Boopsie provides a valuable resource to libraries. My generation uses mobile apps more than anyone, and enabling libraries to provide their community with 24/7 access to their services with apps on all smartphones and tablets is wonderful.

Boopsie, Inc., the leading mobile solution for libraries, added two new members to their budding team. Silvia Spiva was hired as the Senior Manager, Customer Service & Social Media and Katie Stinson for Library Outreach. Silvia will be focusing on increasing Boopsie’s ability to service its growing customer base as a Customer Service manager, with a special emphasis on Social Media for libraries. Katie will be creating and managing information valuable to libraries through extensive research, content creation and other editorial outlets. They will both be leveraging the company’s Boopsie Analytics™ platform to help libraries acquire more users, make the most out of their expensive subscription services and deliver the best user experience.

“We’re thrilled to add these two library experts to our team,” says Boopsie’s CEO, Tony Medrano. “With Silvia’s experience as a corporate librarian and her knowledge gained from her Master’s program in Library and Information Science, she’s a fantastic resource for our customers.” Medrano adds, “Katie’s knowledge of the academic library world and her prolific research skills make her the perfect candidate for our new Library Outreach position.”

Prior to joining Boopsie, Silvia worked at several large tech companies in the Bay Area, including Cisco and Apple. While at Cisco, Silvia built digital libraries for enterprise users for the Worldwide Sales Enablement department. She also wrote posts for Cisco Blogs, as part of their Social Ambassadors program. Silvia acted as a mentor to several students in TechGirlsUK, a STEM (Science, Technology, Engineering and Mathematics) group based out of Lancashire, England. As a Corporate Librarian, Silvia leveraged social media from the Internet Librarian 2013 Conference to deliver users easier access to time critical information.

Silvia received her BS in Business Administration - Marketing from San José State University. She is currently working on her Masters of Library & Information Science degree, with a focus on Digital Libraries, at San José State University's School of Library and Information Science.

“Boopsie is the leader in delivering a seamless mobile experience for library users and is easy for librarians to implement and maintain,” says Silvia. “The Boopsie Customer Service Team functions with the same type of mindset. Whether it's through email or social media, we're listening to our customers, and focused on following through on their requests until they are 100% satisfied.”

Katie comes to Boopsie with a strong background in academic libraries. She worked at the Graduate and Undergraduate Libraries at the University of Michigan for four and a half years, where she also earned her Bachelor’s Degree. Prior to joining Boopsie, she worked in the financial services industry where her attention to detail and prolific use of analytics was critical. Katie received her BA from the University of Michigan and aspires to get a Masters of Library & Information Science.

“I’ve always been an avid reader; I think that’s where my love of libraries really began. Boopsie provides a valuable resource to libraries. My generation uses mobile apps more than anyone, and enabling libraries to provide their community with 24/7 access to their services with apps on all smartphones and tablets is wonderful,” says Katie. “Boopsie is at the intersection of libraries and cutting edge mobile technology, which is an awesome place.”

To see these two in action, visit us on Facebook, Twitter, Pinterest, and on our blog.

About Boopsie
Founded in 2006 in Silicon Valley, Boopsie is the industry-leading mobile solution for over 2,500 library locations worldwide. Customers include Seattle Public Library, Los Angeles Public Library, New York University Law School and Brown University. Boopsie’s custom-branded native Mobile Apps for Libraries are affordable, easy to deploy and maintain, and enable libraries of all sizes to quickly and easily meet the rapidly changing needs of their users with world-class performance. Boopsie’s solutions are fully hosted and all apps are downloadable on smartphones and tablets including Android, iOS (iPhone, iPod Touch, iPad), Windows Phone 8, Windows 8, Windows Mobile, Kindle Fire and even Blackberry. Visit our website for more information about Boopsie’s mobile apps for libraries.

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Tony Medrano
since: 04/2007
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