Associate Broker Merry Silbaugh Has a CARLOAD of Integrity

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Merry Silbaugh, of RE/MAX Sun Properties, shares insights on what makes an honest Realtor and what people should look for in an agent. Merry comments on the recent case of former Arizona Realtor Julio Cesar Esquivel Reyes, who was sentenced to five years in prison for leading a decade-long mortgage fraud scheme, aiming to educate people and provide tips on how to know if an agent is a reputable professional.

Merry Silbaugh

I have heard some horror stories about agents that have done nothing but shuffle papers with no advice or council. What Mr. Reyes did was even more egregious: mortgage fraud.

“I have heard some horror stories about agents that have done nothing but shuffle papers with no advice or council,” said Merry. “What Mr. Reyes did was even more egregious: mortgage fraud.”

According to a release from June 23, 2015 on The United States Department of Justice's site, Reyes and his co-conspirators participated in a mortgage fraud scheme that resulted in losses of just under $2 million (Case No. CR-12-01122, Department of Justice U.S. Attorney’s Office - District of Arizona). According to the release, they also provided false information to lenders, used straw buyers to perpetrate the scheme and obtained at least fourteen loans on eleven properties that totaled over $3 million, which resulted in nine foreclosures.

To combat such instances and find a reputable agent, Merry suggests finding licensed real estate agents that are bound by law to uphold a standard of care set forth by the Arizona Real Estate Commissioner, what is referred to as CARLOAD. The acronym stands for Confidentiality, Accounting – a responsibility to protect the client, Reasonable care and diligence, Loyalty, Obedience to lawful instructions, Accountability – for one’s actions, and Disclosure.

“This standard of care is reinforced through training, monitoring and disciplinary action for those who do not abide by the standard,” said Merry. “It is extremely important for agents to follow this standard for each and every client.”

Merry also stresses the importance of finding Realtors that abide by the National Association of Realtors (NAR) Code of Ethics. The NAR code, in part, outlines the duties to clients and customers, stating, “When representing a buyer, seller, landlord, tenant, or other client as an agent, REALTORS® pledge themselves to protect and promote the interests of their client. This obligation to the client is primary, but it does not relieve REALTORS® of their obligation to treat all parties honestly. When serving a buyer, seller, landlord, tenant or other party in a non-agency capacity, REALTORS® remain obligated to treat all parties honestly.”

Reputable agents such as Merry, who for more than twenty years has served her clients as a licensed real estate professional, strictly abide by this code, which is why she is one of Arizona’s top and most trusted real estate agents. She has reached all of the major RE/MAX milestones and awards including the Multi-Million Dollar Producer ('95-'09), the Masters Club ('97-'98), the Centurion ('98), Diamond Society & President’s Circle ('99-'03), International President's Elite ('04-'06), Hall of Fame ('05), 100 Percent Club ('07-'14), and Sales Agent of the Year 2008-2010 and 2012.

About Merry Silbaugh, RE/MAX Sun Properties
Whether one has residential real estate needs, leasing needs or income property needs, Merry Silbaugh has a total commitment to providing excellent service throughout the real estate transaction. For more information, please call 602-617-3245 or visit the office at 16704 East Avenue of the Fountains, #101, Fountain Hills, AZ 85268.

About NALA™
The NALA offers local business owners new online advertising & small business marketing tools, great business benefits, education and money-saving programs, as well as a charity program.

Media Contact:
Tiffani Tendell
805.650.6121, ext. 361

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