Glendale, CA (PRWEB) September 12, 2013
bTrade, the industry leading compression and managed file transfer (MFT) provider, today announced the results of its customer satisfaction survey aimed at measuring customer experiences and perception of its services.
Survey respondents rated bTrade on key metrics including: expertise and professionalism of employees, timeliness and effectiveness of problem resolution, return on investment, and overall customer service satisfaction. The survey respondents rated their experience with bTrade as extremely positive with a 99.7% rating for customer satisfaction excellence.
Customers also had the option to comment on their experiences with bTrade: “Our partnership with bTrade is one of our most valued relationships.” Another survey respondent wrote: “Your responsiveness and expertise is one of the biggest reasons we have remained customers with bTrade.”
“It is extremely gratifying to receive this recognition from our customers,” said Steve Zapata, President and CEO of bTrade. “We invest in the development of our people to deliver the best customer experience, from designing and implementing holistic managed file transfer technology solutions to managing and optimizing these investments over time,” added Zapata.
For more information on bTrade’s solutions and services, please visit bTrade.com.
bTrade develops managed file transfer technology solutions for enterprises that share sensitive data across applications and organizations, and face complex security and compliance mandates. Thousands of customers depend on bTrade solutions to gain control and oversight of the movement of critical corporate data to facilitate data growth, reduce security risk, and improve IT and business efficiency. bTrade was founded in 1990 and is led by eBusiness visionaries who have delivered industry-leading business integration solutions to thousands of enterprise customers worldwide. bTrade is privately held and profitable with its global headquarters located in Glendale, California USA.
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