Tracer call recording solution is an essential component of best practices for business by delivering advance contact center management and quality assurance tools.
Miramar, Florida (PRWEB) September 30, 2013
TelOnline LLC., a telephony solutions provider, today announced that it has helped the Town of Bay Harbor improve their telecommunications by providing them with a customized Oaisys Tracer and Talkument call recording solution.
Tracer and Talkument, the industry’s leading call recording and contact center management solution, allows the Town of Bay Harbor to store, play back and review their telephone calls. This solution provides:
- Flexible storage capabilities – Users can easily and efficiently capture and store up to one million telephone call records for a reliable, secure and instant access that adherence to regulatory compliance.
- Call Segment Exporting – The Town of Bay Harbor can highlight a specific segment of a call and export only that portion. For example, if there is a long pause, the user can highlight the section where the conversation is taking place and export only that segment of the call.
- Call Redacting – Users can highlight a section of the recording and mute part of the audio. For example, if a call recording is shared to media outlets, the user can mute over sensitive information such as the person’s address.
- Restricted Information Access - The Town of Bay Harbor is able to grant or restrict access to calls that meet the set criteria based on call filters, such as agent ID or extension list and categorizes them within a specific search folder. For example certain agents will only have access to those calls for which they have specific permission and will have the ability to share calls.
“Tracer and Talkument call recording solution is an essential component of best practices for business by delivering advance dispatch center management and quality assurance tools,” stated TelOnline’s President Juan Carlos Castañeda. “This solution improves the overall performance.”
About The Town of Bay Harbor
The Town of Bay Harbor Islands, located in Miami-Dade County, Florida, is a growing and vibrant community of fine homes, luxury condominiums, and apartments. The Town is home to a K-8 school, retail shops, restaurants, professional offices and many other businesses. The community's location near South Beach, The Bay Harbor shops, downtown Miami and other areas in Miami-Dade County has made it an ideal place to "live and work". http://www.bayharborislands.org
TelOnline is a company that offers and consults specialized solutions in telephony. The tailored solutions include VoIP telephony, IP-PBX, call centers, automatic dialers, call recording systems, cloud telephony services, embedded software development for telephony and integration, video conference and more. TelOnline is a selected partner of Digium, Asterisk makers, Oaisys, as well as numerous strategic business partner alliances within the industry. TelOnline is committed to providing the best products and services to markets in the United States, Caribbean and Latin America. Our team is highly experienced in commercial, development and support engineers. If you would like more information about TelOnline, please visit http://www.Telonline.com or call USA +1(954)894-6181 or call international +57(1)325-9832.