When we implemented Call Informer in a few of our stores, we were shocked to find that over 70% of our calls could have been handled better.
Fort Myers, Florida (PRWEB) June 08, 2016
ProblemSolutionHQ introduced Call Informer today, a powerful call tracking and recording product designed to increase small business customer satisfaction. In five simple steps, small businesses can begin to record inbound calls, score them according to their phone best practices, and retrain employees.
Tested in 7 Pizza Ranch restaurants in Iowa, managers have found it to be user friendly and effective for both employee training and ad campaign tracking. “When we implemented Call Informer in a few of our stores, we were shocked to find that over 70% of our calls could have been handled better. We have since corrected those issues and continue to monitor progress through Call Informer reports,” explained Scott Davis, Pizza Ranch owner.
Ease of Use
With the ability to either assign a phone number to a specific ad campaign or forward an existing number, Call Informer begins to record calls. A simple dashboard allows managers to listen to calls, score them, and save them for employee retraining. Weekly or monthly reporting allows managers to implement bonus schedules for excellent performance and to continuously monitor areas of concern.
“The phones are always scary for our new employees. We’ve all gained a ton of confidence on the phone since implementing Call Informer. We immediately saw increases in ticket averages through upsells and I’m confident that our customers have a better experience. No one wants to be frustrated when trying to order a pizza.” reported Todd Pearce, operating partner of the Cedar Falls Pizza Ranch.
Pricing and Availability
ProblemSolutionHQ has rolled out Call Informer at an introductory rate of $169/year. The price includes product training, set up, and ongoing support. Add on services, such as additional phone numbers and call scoring, are offered for an additional cost. Call Informer is priced significantly lower than competitors and offers a proprietary scoring service included in the price. Visit http://www.callinformer.com for more information.
The ProblemSolutionHQ team builds practical, economical, world class software applications designed to solve real problems encountered by small business entrepreneurs. Our tools and resources help successful business professionals to save money and run their businesses more effectively. For more information about the team and their mission, visit http://www.problemsolutionhq.com.
Scott Davis, Founder