Leading BPO Modernizes Call Center With 3CLogic

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Tactical TeleSolutions releases key results since its migration from traditional PBX system to cloud contact center solution.

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The speed and flexibility of 3CLogic is much cheaper and less time consuming than what we were able to achieve with our PBX

3CLogic, the leading provider of cloud call center software, today announced the continued success of Tactical TeleSolutions since migrating from a PBX system to its advanced communications platform. An outsourced contact center, Tactcial TeleSolutions provides robust lead generation services for companies in the technology, life sciences, healthcare, and bio-tech industries such as Rocket Fuel, Saba, TIBCO, Ecova, and Merck / EMD Millipore. It’s implementation of 3CLogic comes at a time when businesses are continuing to uncover the merits of moving from restrictive on-premise telephony systems to agile cloud solutions. While the majority of the market continues to rely on on-premise solutions, 70% have stated a desire to transition to a cloud alternative.

Looking to enhance speed, scalability, and cost efficiencies to meet the growing needs of its client base, Tactical TeleSolutions’ decision to implement 3CLogic’s cloud platform came as a part of its ongoing strategy to offer faster deployments and satisfy stricter service level requirements. “The speed and flexibility of 3CLogic is much cheaper and less time consuming than what we were able to achieve with our PBX,”, explains Laura Hylton, CEO and Owner at Tactical TeleSolutions, “our team moves fast, but 3CLogic’s solution has given us unparalleled speed.”

Tactical TeleSolutions’ adoption of 3CLogic’s cloud contact center solution includes strong inbound and outbound capabilities, advanced campaign management tools, state-of-the-art reporting easily accessible to clients, and cutting-edge quality management features. In addition, Tactical TeleSolutions has benefitted from 3CLogic’s unique distributed architecture (V-TAG), which enables users to store information either locally or in the cloud, facilitating its ability to remain HIPPA compliant. “We did extensive research of other vendors,” explains Laura, “and we have been so happy with 3CLogic—it has been a fantastic tool for us to use.”

With a diverse set of service offerings, including customer support, lead generation, appointment setting, and marketing, Tactical TeleSolutions prides itself in the superior flexibility, efficiency, and cost savings it brings to its clients. Since implementing 3CLogic’s cloud solution, the outsourcer has already experienced the following:

         - 43% increase in sales
         - 45% increase in agent answer rate
         - 33% increase in qualified closes

“Our solution’s speed, flexibility, and campaign management functionality continue to be extremely appealing to BPOs,” explains Guillaume Seynhaeve, VP Sales and Marketing at 3CLogic, “we are excited to see yet another outsourcer thriving on our platform, and expect that success to only continue.”

About 3CLogic
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine. For more information, please visit http://www.3clogic.com.

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Guillaume Seynhaeve
For 3CLogic
+1 (240) 803-4165
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